Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Advisor
Salary Minimum 7500 per Month Plus Medical & Pension.
Location Waterfront Cape Town.
Working Pattern 40 Hours per week between 08:00 22:00 (Fully flexible)
Contract Type Permanent
Your working life is how you spend a large proportion of your time. Why not spend it realising your potential At Foundever we focus on you and with your drive look to create your best moments.
Why work for Foundever
We have launched our first site in Cape Town and would love for you to be the founders of the original South African teams.
With a customer service career at Foundever you will continue to learn lifelong skills through our topnotch paid training programmes allowing you to develop and strive up the career ladder. As the founders in our new site the opportunity for growth and progression will be even greater.
If you would like to have the opportunity to work with our varied and wellknown brands be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates have a balanced worklife pattern and competitive salary we want to hear from you.
What youll be doing.
We are looking for someone special who would like to deliver amazing customer service in a bustling contact centre. If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.
What we do for you to achieve this.
We will provide you with the training and support for you to develop the skills in providing solutions to customers concerns engaging with your customers and solving their issues.
You will receive regular coaching and training not only assisting you to achieve in your current role but also in preparing you for your next step within the organisation.
Key Responsibilities.
Once you have completed our full induction and training experience you will be responsible for representing one of our many clients in handling calls which is made up of:
- Listening to customer concerns and providing information answers or responses.
- Taking orders and processing billings and payments where applicable
- Obtaining and correctly capturing of customer information.
- Reviewing and making changes to customer accounts where applicable.
- Keeping records of customer interactions.
- Ensuring customer satisfaction.
Your Profile & Experience.
To join our team we are looking for people with a minimum of 1 years experience working in a Contact Centre undertaking a customer service role. We ask that you have a passion for helping people and are able to talk on the phone.
The essential skills we ask for are.
- Good communication skills: the ability to clearly and effectively communicate with customers over the phone.
- Empathy: the ability to understand and relate to the customers perspective.
- Patience: the ability to remain calm and composed.
- Adaptability: the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
- Positive attitude: the ability to remain positive and upbeat even during difficult customer interactions.
- Advantageous: Knowledge of customer service best practices and call centre technology.
- Education: Minimum Grade 12.
- Background: A clear criminal background and credit check.
If this really interests you...
...and you are attracted to pushing yourself to a rewarding career then please apply now and our Recruitment Team will be more than happy to speak with you.
Once you apply youll be taken through an online assessment called Harver. We use Harver to assess your spoken English proficiency spoken English pronunciation listening comprehension and Customer Service abilities. The assessment will take around 20 30 minutes and we urge you to complete this to the best of your ability in a quiet environment. The score you achieve for your English proficiency and English pronunciation will determine as to whether we will be able to take you to the next stage in your application. If you fail this for any reason you will be notified. If you would like to complete the assessment again you will have to apply via a different email address.
We look forward to receiving your application!
ever creative. ever committed. ever connected.
Required Experience:
Unclear Seniority
Employment Type
Full Time
