Insomniac - Ticketing Manager

Job Summary:

WHO ARE YOU

Do you enjoy dance music Do you excel at ticketing operations Then youre in luck! We are looking for a highly motivated selfstarter who embodies both a passion for dance culture and a love of all things to do with ticketing operations and reporting. Is this you Read on

WHO ARE WE

Insomniac produces some of the most innovative immersive music festivals and events in the world. Enhanced by stateoftheart lighting pyrotechnics and sound design largescale art installations theatrical performers and next generation special effects our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10000 concerts club nights and festivals for seven million attendees annually across the globe. Since its inception Insomniacs events have taken place in 13 countries across five continents. The companys premiere annual event Electric Daisy Carnival Las Vegas is the worlds largest dance music festival and attracts more than 525000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

THE ROLE

We are seeking a Ticketing Manager to oversee ticketing operations ensuring the facilitation between the service center marketing group sales sponsorship and other divisions of Insomniac partners rental facilities and vendors/clients. This position reports to the Ticketing Director and the Event Producer for box office operations.

RESPONSIBILITIES

• Build and maintain ticketing pages from conception through to settlement for all assigned events including layaway plans and second/third party allocations as applicable

• Partner with promoters to proactively suggest additional revenuedriving opportunities where appropriate

• Supply daily ticket counts buyer reports and upkeep information on internal tracking programs

• Process comp orders for community partners sponsors and other key groups as necessary

• Submit design tickets and purchase ticket inventory including wristbands ancillary addons

• Manage onsite box office operations including advancing all necessary assets from internal and external groups hiring and managing staff setting up and tearing down in all weather conditions

• Create and adhere to operational budgets forecast for all expenses and communicate changes in budget needs to producer team

• Ensure compliance to all Company policies and procedures in order to adhere to all audit programs and ensure cash and credentials are protected from loss at all time

• Other duties as assigned

• Train and provide support in onboarding team members clients vendors and partners when needed

• All other projects and initiatives as identified

• Frequent travel will be required (economy)

• Recruit hire onboarding and train various team members

QUALIFICATIONS

• Advanced knowledge of ticketing industry and platforms including Front Gate Tickets or similar (Ticketmaster TicketWeb Universe Eventbrite)

• Advanced level of Microsoft Excel knowledge including experience with mediumcomplexity formulas (nested VLOOKUPs COUNTIFs etc. PivotTables and other data manipulation tools to create custom reports and extract necessary information from large datasets

• 3 years experience in largescale festival production and operations

• Customer service experience in largescale ticketed events

• Excellent organization communication and leadership skills

• Ability to multitask and handle lastminute changes with a calm demeanor

• Fouryear college degree preferred; high school diploma or equivalent required

• Must be motivated with an everything is possible attitude

• Must be an active problem solver instilled with a sense of urgency for projects large and small

• This role is not remote and is required to be on various site locations

WORK ENVIRONMENT

• Must be willing to travel to work during holidays evening and weekend hours as required to meet deadlines

• Must be able to tolerate loud noise levels and drastic temperature climates while working on site at various event locations

• Must be able to work in open concept office space

• Must be able to lift 50lbs (chairs tables etc.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by Insomniac for a visa.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves contribute fully and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations enjoy new experiences and learn from the talented people you will be working with.

Insomniac strongly supports equal employment opportunity for all applicants regardless of age 40 and over) ancestry color religious creed (including religious dress and grooming practices) family and medical care leave or the denial of family and medical care leave mental or physical disability (including HIV and AIDS) marital status domestic partner status medical condition (including cancer and genetic characteristics) genetic information military and veteran status political affiliation national origin (including language use restrictions) citizenship race sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender gender identity and gender expression sexual orientation intersectionality or any other basis protected by applicable federal state or local law rule ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so including reasonable accommodations related to pregnancy in accordance with applicable local state and / or federal law. As part of its commitment to make reasonable accommodations Insomniac also wishes to participate in a timely good faith interactive process with a disabled applicant to determine effective reasonable accommodations if any which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Insomniac will also provide reasonable religious accommodations on a casebycase basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.

Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available including promotion from within employee referrals outside advertising employment agencies internet recruiting job fairs college recruiting and search firms.