Reservations Intern SEASONAL
Reservations Intern SEASONAL
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Job Description
About Us:
Gurneys Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique effortlessly elegant experience for our guests.
Job Summary:
Gurneys Montauk Resort & Seawater Spa is seeking a detailoriented and customerfocused Reservations Intern to join our team for the summer season. In this role the intern will learn the process for handling guest reservations via phone email and online booking platforms while ensuring a seamless and personalized experience for each guest. The ideal candidate will have excellent communication skills strong attention to detail and a passion for luxury hospitality.
Location:
Middletown Rhode Island
Key Responsibilities:
- Capture sales from incoming reservation calls and coordinate details of each reservation.
- Accurately convey room types pricing and availability to guests.
- Complete internal reservation forms and maintain accurate records.
- Run daily reports for the Reservations department.
- Answer general reservation inquiries via phone and email retrieve and distribute mail.
- Call to confirm and/or guarantee nonguaranteed reservations and clear waitlisted bookings.
- Greet guests in a warm and professional manner ensuring all interactions meet Forbeslevel hospitality standards.
- Handle guest complaints and inquiries in accordance with Gurneys Resorts policies ensuring resolutions that uphold the guest experience.
Qualifications:
- Previous experience in customer service
- High School Diploma or G.E.D
- Ability to communicate effectively and professionally
- Must be fluent in English
- Must be available to work a flexible schedule 8hour shift)
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional walking standing and reaching to access files or office materials.
- Ability to lift up to 15 pounds as needed.
- Must be able to wear a headset for extended periods while handling phone calls.
Pay Range and Compensation Package:
- $19.80 $19.80 per hour
- Up to 56 hours of sick time
- Employee discounts on accommodation dining and spa services.
Equal Opportunity Employment Statement:
Gurneys Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race color sex sexual orientation gender identity national origin age disability or any other protected status.
We are committed to fair and equitable pay practices and the salary we present for this position is provided in good faith reflecting the expected duties responsibilities and required qualifications.
Required Experience:
Intern
Employment Type
Full-Time
