Part Time Reservations Coordinator - ibis London Stratford
Part Time Reservations Coordinator - ibis London Stratford
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
- Handle incoming reservation inquiries via phone email and online booking platforms
- Manage all group bookings and keep track of payments and rooming list
- Manage the group accounts
- Process and confirm guest reservations accurately and efficiently
- Provide detailed information about room types rates and available amenities
- Assist guests with special requests and accommodate their needs when possible
- Update and maintain the reservation system to ensure accurate room availability
- Collaborate with other departments to ensure guest satisfaction
- Resolve bookingrelated issues and customer concerns in a timely manner
- Generate reports on occupancy rates and reservation trends as needed
- Upsell room upgrades and additional services when appropriate
- Maintain a thorough knowledge of property features local attractions and ongoing promotions
Qualifications :
Strong communication skills English
Good knowledge of Microsoft office including MS Excel
Good knowledge of Opera PMS
Be a team player and able to manage workload
Be flexible to work in other departments if required
Additional Information :
Company benefits:
Free meals on duty
Paid holidays
Free stays in UK
Cycle to work scheme
Pension scheme
And much more...
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
Key Skills
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