Reservations Sales Agent
Reservations Sales Agent
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Job Description
As a Reservations Agent youll be the friendly voice and helpful guide behind every great guest experience. Your role is vital in ensuring smooth and efficient reservations while maximising revenue and delivering outstanding service.
Handling all incoming reservation enquiries with professionalism and care
Upselling room types and packages to maximise occupancy and revenue
Delivering warm knowledgeable and personalised service to every guest
Answering phone calls within three ringsevery timewith a smile in your voice
Maintaining accurate booking records and updating guest profiles in the PMS
Confirming guest requests and ensuring special preferences are communicated to the relevant departments
Staying uptodate with our rates promotions and loyalty program (Accor Live Limitless)
Coordinating with Sales Front Office and other departments to provide a seamless guest journey
Assisting with group bookings quotes and supporting front office operations when needed
Performing critical daily admin tasks to keep everything running smoothly
Qualifications :
A passion for hospitality and genuine desire to exceed guest expectations
Strong communication and organisational skills
Previous experience in a reservations or front office role preferred (but not essentialwell train the right person!)
A team player with a proactive attitude and a keen eye for detail
Knowledge of a Property Management System (PMS) is a plus
Flexibility to assist other departments when required
Additional Information :
What is in it for you:
- Training & development within an experienced team environment
- Career opportunities within our hotel and/or the Accor Group
- Worldwide Accor Hotel accommodation discounts free onsite car parking yearly free 1 nights accommodation plus more
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.
Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
