Senior Operations Manager EMEA
Senior Operations Manager EMEA
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Job Description
The Team: The People & Culture team plays an essential role in supporting our companys strategic initiatives daytoday operations and infrastructure. As a steward of Morningstars unique culture we invest in our employees and offer a place where talented driven people can grow; and where they are trusted to help investors reach their financial goals. By helping Morningstar employees succeed we contribute to Morningstars success.
The Role: As Senior Operations Manager EMEA you will lead and develop a high performing team that serves as the primary point of contact for employees increases the operational efficiency of the P&C team while creating a bestinclass employee experience. You will work with People & Culture leaders across all domains and ensure the operations team is set up to support employees and business leaders through all key P&C processes and core functions. You will be responsible for working across the region to create consistency and efficiency in operations and foster collaboration. You will drive process success work across key stakeholders within and outside of the function and set the roadmap for process improvement initiatives through forms of automation. Additionally you will support the development of team members to become future leaders in People & Culture. This role reports to the Head of People & Culture EMEA and is based in our Madrid office.
Responsibilities:
Ensure that the Operations team is delivering increased business value through driving continuous improvement in effectiveness efficiency cost optimization service automation focus and scale
Coordinate the Operations team on key initiatives championing a consistent approach and experience
Partner with the global Director of Operations (based in the US) to coordinate the global operations roadmap and priority planning in conjunction with key partners such as P&C PMO Finance and Central Tech (Workday ServiceNow).
Monitor and evaluate KPIs to track manage and improve existing metrics and identify future measurement opportunities to help drive the ability to make informed business decisions.
Help attract grow and retain best in class team members to support our capacity growth and to maximize our capability to deliver our employee focused solutions.
Lead inspire and develop your colleagues and build a highperforming team.
Build a bestinclass client service focused team to handle employee queries responding to escalated issues and reviewing satisfaction levels as needed
Partner with People & Culture leaders to establish best in class strategy and practices for delivering employee programs
Assist in other ad hoc activities tasks and projects as assigned.
Qualifications
Excellent leadership skills. Ability to influence without control as well as to build consensus
Great verbal written and dataoriented communication skills
Proven success in process improvement; strong command of data and analytics
Proven track record of leading a team and a strong ability to coach and mentor team members
Ability to develop a vision communicate it and inspire supporters of Morningstars People & Culture philosophies
Expert ability to educate train and communicate P&C counterparts managers and employees
Expert ability to utilize and leverage core business and HRspecific resources processes technologies and internal/external networks when solving business challenges
High level of accuracy and attention to detail
Expert ability to problem solve and provide advice to stakeholders.
Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate inperson each week. Weve found that were at our best when were purposely together on a regular basis at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are youll have tools and resources to engage meaningfully with your global colleagues.
302MstarEurServSL Morningstar Europe Services S.L. Legal EntityRequired Experience:
Manager
Employment Type
Full-Time
