Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Service Advisor Trainee
Location: Nelson Mazda Murfreesboro
Schedule: 5Day 40 Hour Work Week
Job Description: We are seeking a motivated and customerfocused individual to join our team as a Service Advisor Trainee. In this role you will learn the essential functions of a Service Advisor acting as a liaison between customers and our service team. You will ensure that customers receive outstanding service and care while also helping to manage service operations efficiently. This is an entrylevel role with room for career advancement within the company.
Key Responsibilities:
- Assist customers in understanding their vehicles service needs ensuring clear communication between customers and technicians
- Develop knowledge of service processes repair orders and vehicle maintenance
- Learn to prepare accurate cost estimates for vehicle repairs and services
- Facilitate customer appointments ensuring timely and efficient service scheduling
- Communicate service updates to customers in a clear and friendly manner
- Handle customer concerns and issues working to resolve them in a professional manner
- Maintain uptodate knowledge of products services and warranties
- Assist with customer followups and service reminders
- Provide exceptional customer service while fostering a positive work environment
Qualifications:
- College education preferred but not required.
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fastpaced environment
- Ability to work well in a team setting
- Basic knowledge of automotive services is a plus but not required
- Willingness to learn and adapt to new challenges
Benefits:
- Work Schedule: 5day 40 hour work week.
- 401(k) Company Match: Plan your future with confidence through our retirement savings program which includes a company match up to 6!
- Paid Time Off (PTO): Begin accruing PTO immediately with eligibility for use after 90 days of employment
- Comprehensive Insurance Package: Full array of insurance options including health dental vision and life insurance
- Career Growth: Ample opportunities for professional development and advancement within the company
Legal Considerations:
- In compliance with Tennessee employment law this is a fulltime nonexempt position eligible for overtime after 40 hours per week.
- Employment is atwill meaning both the employer and employee retain the right to terminate employment at any time with or without cause subject to federal and state law requirements.
Nelson Auto Group is an Equal Opportunity Employer
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Application Process: If you are enthusiastic about starting your career in the automotive service industry and are excited to grow with a company that values its employees we encourage you to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
