Automotive Service Advisor
Automotive Service Advisor
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Job Description
Chapman Chevrolet is seeking a Service Advisor to join our team and deliver exceptional service to every customer that entrusts us with their vehicles services. The Service Advisor helps customers understand their vehicles maintenance needs and serves as the customers main point of contact in the service department.
Our ideal candidate is someone who is self-motivated and committed to creating positive customer experiences. If you enjoy working with customers collaborating in a team environment and are up for a challenge we want to hear from you! Apply today!
What We Offer:
- Attractive Commission Pay Plan with uncapped earning potential: Potential to earn $78000 per year.
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical dental and vision plans with low cost premiums and minimal out-of-pocket costs.
- Onsite Nurse Practitioners: Access healthcare services and wellness support conveniently at work.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pre-tax dollars.
- Affordable Life and Disability Insurance: Cost-effective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain work-life balance.
Core Responsibilities:
- Schedule confirm and prepare for customer appointments ensuring an efficient service experience.
- Greet customers as they arrive in the Service Drive and determine vehicle needs based on customer feedback vehicle inspection and current mileage.
- Produce repair orders for customers including cost and time estimates with full transparency.
- Communicate regularly with technicians and parts associates to ensure timely completion of work and notify the customer of any changes.
- Follow-up with customers on the status of their vehicle and satisfaction of service.
Desired Qualifications and Experience:
- Experience working in a customer service role is required; automotive service advisor/writer experience is preferred.
- Contributes to customer satisfaction by demonstrating excellent customer service and interpersonal skills both in person and over the phone.
- Utilizes strong time management and organizational skills to effectively manage customer expectations.
- Self-motivated and driven to achieve individual and team goals.
- Punctual reliable and maintains good attendance.
- Must have a valid drivers license and clean driving record.
- Must pass a pre-employment background check and drug screening.
Hours and Work Environment:
Hours are Monday Friday from 7AM to 6PM with opportunities to leave early depending on business needs and every fourth Saturday from 7AM to 5PM. This is an onsite position where you will have your own office on the Service Drive.
To Apply: If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
