Assistant Director of Strategic Marketing Planning and Customer Care
Assistant Director of Strategic Marketing Planning and Customer Care
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$ 62000 - 70000
1 Vacancy
Job Description
Reporting to the Associate Director of Strategic Initiatives & Planning oversee and provide leadership in facilitating specialized strategic engagement through multimedia services and coordinating marketing public relations and design functions to influence define and support University communications goals. Oversee marketing and communications strategies on behalf of the Department for Residential Life provide support to the seven units within the department and work with Strategic Communications on special projects that has a direct connection to residential life. Utilize collected data to effectively communicate the departmental vision in accordance to the UVM style guide and divisional efforts. Manage the online presence including websites and social media with consideration to accessibility and inclusivity and assist with production of a variety of media and marketing products including posters and graphic design for digital and print outlets. Oversee the customer service desk and office manager that serves as an information hub for residential students department staff and other University personnel. Oversee customer service response to major administrative processes such as Opening Closing early arrivals late stays and damage appeals to provide exceptional customer service to our students and families. Communicate with students and parents about housing processes via Salesforce and policies and provide periodic training to department staff. In conjunction with the Associate Director of Strategic Initiatives and Planning this position will provide visionary administrative and communication support to the Director for the Department of Residential Life.
Desirable Qualifications
35 years of experience utilizing a Customer Relationship Management CRM database for constituent and case management activities.
Required Experience:
Director
Employment Type
Full Time
