Job Description:

Fairfield University is seeking a dynamic and innovative Director for Enrollment Systems and Analytics to join our Enrollment Management team. This individual will provide strategic leadership and operational oversight of our enrollment technology systems with a focus on fostering efficiency datadriven decisionmaking and excellent student experiences. The Director will guide daytoday technical operations and play a critical role in advancing the Universitys mission and commitment to student success.

Primary Responsibilities:

• Manage and supervise CRM (Slate) all Slate integrations (including but not limited to SIS integration for Workday Student) training and system upgrades ensuring seamless integration and efficient operations for enrollment management processes.

• Implement and refine processes and automations within the CRM (Technolutions Slate) to support admissions recruitment and financial aid processes creating greater efficiencies across the division.

• Provide technical and user support for multiple application forms application processing electronic communication functions portals event management and other technical workflows

• Identify organize and extract data while building complex reports and queries including those involving custom reports and queries to support decisionmaking and strategy.

• Conduct key enrollment analysis program assessment trend analysis market analysis predictive modeling and data quality assurance to drive strategic initiatives.

• Ensure accurate and efficient delivery of weekly monthly and annual reports leveraging data analytics to identify solutions and opportunities.

• Establish and maintain policies and procedures to ensure data integrity and compliance with institutional standards.

• Work collaboratively with director of financial aid systems to ensure correct transfer of data

• Collaborate with admissions and financial aid teams to create seamless connections between systems and improve the student experience.

• Oversee data transfer to key partners across campus and with our vendors

• Serve as the primary liaison to ITS and other campus offices for admission technology and data needs ensuring alignment with institutional goals.

• Assist in the planning and implementation of annual cycle preparation processes including testing and leveraging new CRM features to improve data use and prospective student experiences.

• Perform ongoing software maintenance enhancements and configurations to ensure reliable workflows within the CRM environment.

• Conduct ongoing research into new developments in Technolutions Slate and other tools evaluating their potential to enhance user experiences and operational efficiencies.

• Support transitions from Slate Legacy tools to current best practices for Technolutions

• Maintain security of CRM and serve as lead on user permission

• Develop and lead enduser training and maintain documentation for admission systems ensuring consistent and effective use of tools and technology.

• Partner with the admission and visit experience teams to technologically support their daily operations and goals.

• Assist support staff with data entry issues or questions providing guidance and troubleshooting as needed.

• Maintain the flexibility to work evenings and weekends for admissions events or essential projects.

• Perform other duties as assigned by the Vice President.

Required Qualifications:

• Bachelors degree required; Masters degree preferred.

• Minimum of 5 years of experience in undergraduate admissions systems or operations with demonstrated knowledge of Technolutions Slate.

• Proficiency in Microsoft Excel and PowerPoint for reporting and presentations.

• Strong organizational skills with the ability to manage multiple projects set priorities and meet deadlines under pressure.

• Proven ability to stay current with technological advancements and apply them effectively to improve workflows.

• Strong commitment to customer service and effective communication with technical and nontechnical audiences.

Preferred Qualifications:

• Understanding of Workday Student SIS

• Appreciation for Jesuit values and missiondriven environments.

• Familiarity with Tableau and/or Power BI

This position offers the opportunity to make a significant impact on Fairfield Universitys enrollment strategies. While primarily onsite occasional remote work arrangements may be available.

Department: Enrollment Management

Category:

Performs such other duties responsibilities and activities as required by supervisor and as departmental/University needs indicate.

*Disclaimer

The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties responsibilities activities and/or qualifications required or expected of employees assigned to this job. Duties responsibilities and activities may change and new ones may be assigned at any time with or without notice.

All offers of employment are contingent upon a satisfactory background check.

Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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