Sales Associate
Sales Associate
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1 Vacancy
Job Description
Monica Andy is looking for kind empathetic and energetic sales associates to join our Customer Experience team!
We are looking for experienced sales associates who will deliver exceptional customer service and create a joyful shopping experience across all of our channelsthis includes our online business and our physical locations (our Guideshops).
We are building a bestinclass omnichannel customer experience team. Our sales associates will service our Guideshop customers in their unique locations. They will also work on a national level as part of our email and chat customer service team.
Monica Andy is a digitally native organic baby and childrens clothing brand. Inspired by the birth of her daughter our Founder Monica Royer created Monica Andy to deliver softer organic fabrics betterdesigned clothing and blankets and a seamless easy shopping experience for parents and giftgivers. We exist to personalize shopping for parents by creating joyful experiences and products without compromise.
Our Sales Associates (Storks) are brand ambassadors. We are looking for Storks who are confident in their ability to naturally share our brand story and educate customers on our products and highquality organic fabric. We want someone who connects with and understands the needs of our parents and our giftgiving clients.
You
Are empathetic and confident in your ability to genuinely connect with coworkers and customers.
Love meeting and talking to new people.
Have a desire to grow our brand and build a book of clients.
Have a positive attitude and can motivate and lead by example.
Have a keen attention to detail.
Have excellent written and verbal communication skills.
Have a love for and understanding of babies children and the big people who come with them.
Must be willing to work weekends and holidays.
Have a customercentric mindset and are natural in providing excellent customer service.
Outstanding problemsolving and time management abilities.
Are able to answer customer questions in person and via chat email and phone
Are a selfmotivator and willing to work hard roll up your sleeves and build the brand.
Bilingual (English/Spanish) a plus.
We...
Value selfawareness honesty empathy and good energy!
Work hard because we love what were doing but also believe in balance.
Love babies kids. And the big people who come with them.
Will back up our talk with competitive compensation challenging work great coworkers and the opportunity to build something.
Are excited to hear from you!
Job Responsibilities (Guideshops Customer Experience):
Welcome every customer into the store with a warm friendly greeting and smile
Merchandise the Guideshop based on product availability and merchandising guidelines
Answer the phone help customers via chat and email; meet minimum daily ticket goals and response times
Host events and classes in the Guideshop
Create a worldclass customer experience for the Monica Andy customer
Offer help whenever needed to everyone
Be the best brand ambassador for the brand you can be
Build and maintain a client book meeting daily sales goals
Outreach to clients on a 1:1 basis with manager oversight to build sales and traffic
Keep Guideshop clean and tidy at all times
Additional sanitizing and cleaning responsibilities will be a strict requirement of the job per COVID19 OSHA guidelines (and any future CDC guidelines if applicable).
Take detailed notes to report back to the team on a daily basis (keeping track of Guideshop stats such as traffic sales AOV inquiries)
Job Responsibilities (Digital Customer Experience/Email/Chat/Prospecting): Learn and master all systems that we use to place orders edit orders process returns and more.
Write eloquent thoughtful responses to our customers inquiries via email and chat
Speak with customers on the phone on a regular basis to answer questions about products policies and order updates
Process returns and orderrelated tasks in a timely manner to ensure we deliver the best customer experience possible
Outreach to clients on a 1:1 basis with manager oversight to prospect new clients and communicate with existing clients
Physical Demands:
Physical demands include but are not limited to high aptitude for standing endurance lifting and carrying at least 25 pounds climbing ladders to retrieve merchandise various types bending and squatting.
Monica Andy is an equalopportunity employer and makes employment decisions on the basis of merit. Monica Andy policy prohibits unlawful discrimination based on race color religious creed sex gender identity marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) sexual orientation pregnancy or any other consideration made unlawful by federal state or local laws. It also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.
Required Experience:
IC
Employment Type
Full Time
