Part-Time Technology Support Technician

POSITIONS AVAILABLE:1 Updated 4/8/2025

1 Alvarez Elementary School FILLED

1 Castaeda Elementary School FILLED

1 Perez Elementary School

PRIMARY PURPOSE:

The InternTechnology Support Technician will provide all students teachers school leaders and departmental staff technical support on all technological devices with a focus on technology support projects implementation integration of any technology support staff. The InternTechnology Support Technician accomplishes this by providing technology support primarily through the onsite district remote and help desk solutions and onsite. The InternTechnology Support Technician will provide prompt response resolve research and technological support support guidance for all district devices endeavors and initiatives. InternTechnology Support Technician will resolve issues for all users quickly and with quality identifying issues and developing permanent solutions to eliminate any obstacle. Specifically the InternTechnology Support Technician achieves technology process functionality with excellence throughout the district with emphasis in the following areas: of all technology devices implementation projects customer service technology effectiveness data risk management data privacy education and trusted learning environment management.

QUALIFICATIONS:

Education/Certification:

High School diploma required

COMPTIA certification preferred

Enrolled with a minimum of 3 credit hours at higher learning institution in Computer Science or related field required

2.5 GPA or higher required

Available to work 34 hours Monday through Friday for 19hour week

Special Knowledge/Skills:

Ability to communicate effectively (verbal and written); ability to effectively assess research evaluate logical decision making effective planning skills and implement develop and deploy solutions; knowledge of technology devices and software applications; demonstrate an aptitude for comprehensive understanding and repairing of technology hardware and software; willing to work irregular hours during the week and weekends to execute technology projects and/or support users.

Experience:

Experience in technology preferred

Experience with Windows (desktop all versions) Mac OSX (all versions) Network printers (all makes and models) Scanners (all makes and models) Mobile devices and their OSs preferred

Workdays:226

Hours:34 hours Monday thru Friday 19 hours week maximum

Pay Date: Biweekly

MAJOR RESPONSIBILITIES AND DUTIES/ESSENTIAL FUNCTIONS:

1. Provide excellent professional customer service and behavior to students parents staff and stakeholders in the areas of technology solutions use and issue resolution.

2. Develop and train technology users on proper guidance on prompt support and the use of technology devices and district applications.

3. Troubleshoot hardware software networking and wireless issues with quality and speed.

4. Provides district hardware software application and support solutions awareness training for all district technology.

5. Collaborate with all district campuses departments implement solutions; communicate effectively through all technological medias.

6. Understand all district software and hardware technology including but not limited to computers tablets mobile devices and other hardware such as monitors printers scanners casting devices projectors interactive boards document cameras and any other district technology device.

7. Plan with all Technology levels to execute plans of action for effective and efficient support on all configuration and deployment of technology devices and/or moves of technology installations and of technology disposals.

8. Prepare and continuously update technology equipment inventory.

9. Work with Department of Technology to facilitate installation or updating of technology devices and specialized software.

10. Contribute to creating a cooperative collaborative highperforming and solutionsoriented department.

11. Follow McAllen ISD customer service standards.

12. Perform other job duties as assigned by immediate supervisor (primary evaluator) in accordance with funding source guidelines.

SUPERVISORY RESPONSIBILITIES:

None

EQUIPMENT USED:

Computer workstations mobile devices security devices laser printers ink printers Multifunction devices communications equipment network devices test equipment network tools sheet scanners software scanner and other related devices/equipment.

WORKING CONDITIONS:

Mental Demands:
Ability to communicate effectively; maintain emotional control under stress; ability to handle several projects at the same time with frequent interruptions; interpret policy procedures and data; coordinate district computer functions

Physical Demands/Environmental Factors:
Occasional prolonged and irregular hours; ability to lift carry and pull heavy equipment; ability to climb ladders to reach ceilings and roofs; stooping kneeling crouching pulling; visual acuity; exposure to noise vibration; work around machinery with moving parts

Required Experience:

IC