ETIC Azure Technical Support Engineer - Associate
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Job Description
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AdvisoryIndustry/Sector
TechnologySpecialism
Advisory OtherManagement Level
AssociateJob Description & Summary
At PwC our people in integration and platform architecture focus on designing and implementing seamless integration solutions and robust platform architectures for clients. They enable efficient data flow and optimise technology infrastructure for enhanced business performance.Those in cloud and network architecture at PwC will focus on designing and implementing efficient and secure solutions for clients. You will be leveraging cuttingedge technologies to optimise infrastructure and enhance connectivity.
Overview
We are seeking a motivated and skilled Azure Technical Support Specialist with 13 years of experience to join our dynamic support team. The ideal candidate will possess a strong understanding of Microsoft Azure services and be dedicated to providing excellent customer support.
Key Responsibilities
- Provide technical support for Azure services including troubleshooting and resolving issues related to cloud infrastructure applications and services.
- Assist customers in understanding Azure features and functionalities guiding them through best practices.
- Monitor and respond to support tickets in a timely manner ensuring a high level of customer satisfaction.
- Collaborate with engineering and product teams to escalate and resolve complex issues.
- Document solutions and maintain knowledge base articles for internal and customer use.
- Participate in oncall rotation to provide afterhours support as needed.
- Stay up to date with Azure updates features and industry trends.
Qualifications
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
- 13 years of experience in technical support or a similar role preferably with a focus on cloud technologies.
- Familiarity with Microsoft Azure services (e.g. Virtual Machines Azure Active Directory SQL Database) and tools.
- Strong problemsolving skills and the ability to troubleshoot complex technical issues.
- Excellent communication skills both verbal and written with a customerfocused mindset.
- Ability to work independently and as part of a team in a fastpaced environment.
- Relevant certifications (e.g. Microsoft Azure Fundamentals Azure Administrator) are a plus.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Architecture Frameworks Business Process Modeling Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Virtualization Communication Emotional Regulation Empathy Enterprise Architecture Enterprise Integration Firewall (Network Security) Inclusion Intellectual Curiosity IT Infrastructure IT Operations IT Troubleshooting Microsoft Azure Network Access Protocols Network Cloud Computing Platforms Network Design and Deployment Network Infrastructure 10 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
0Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
