Sr Executive Incident Management
Sr Executive Incident Management
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Job Description
About NCR Atleos
NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize selfservice availability for financial institutions and retailers across the globe.
Position Summary
- Handling a team of 2025 associates
- Responsible for Daily roster planning and productivity metrics measurement.
- Responsible for daytoday task assignments of the team and the project.
- Managing escalations from customers and internal stakeholders and providing appropriate and effective resolution to their queries/complaints.
- Ensuring ATM related incidents and downtime is minimized through complete ownership.
- Ensuring team complies with the laid down processes SOP workflows and telephony metrics.
- Engage with various teams proactively to deliver consistent performance and further SLA delivery improvement. Escalate customer problems both internally and externally when required according to defined escalation paths.
Basic Qualifications/Minimum Criteria
- Graduate from any stream & should have good practical handson MS Office tools such as MS excel PowerPoint experience on CRM
- Minimum 3 years of work industry experience in ATM operations
- Good Soft skills & Interpersonal skills (verbal & written) are a must.
Onsite
#LIPS1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equalopportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their jobrelated qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Required Experience:
Senior IC
Employment Type
Full-Time
