Incident Manager - English&German Speaking (REF4288N)
Incident Manager - English&German Speaking (REF4288N)
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Salary Not Disclosed
1 Vacancy
Job Description
- Control of Incident/Lead Incident procedures cause analysis and categorization of faults management of escalations.
- Managing and continually optimizing the lead IT incident knowledge and quality processes
- Developing measures to minimize the occurrence of incidents
- Steering the lessons learned processes
- Assuring the quality of incident documentation and knowledge databases
- Monitoring KPIs and improving reports
- Leading (lead) incident processes in the task area; involving all parties in the event of escalation
- Analyzing and categorizing incidents within the incident process
- Coordinating the resolution of incidents including follow-up
- Ensuring effective high-level collaboration between the units involved
- Practicing active management and transfer of knowledge
- Managing projects with strategic relevance
- Create the presentation for the customer in ppt and present it every 2 weeks to the customer in person in Wuppertal Germany
Qualifications :
- Completed studies ideally in the fields of business administration or business informatics
- Several years of professional experience in incident management
- Hands-on experience in claim management
- German (C1) and English (min. B1) language skills required for operating in both languages
- Good analytical skills result orientation
- Willingness to travel to Germany every 2 weeks
Advantages
- ITIL4 certification
- Service Desk experience
- Experience in project management
- Advanced Excel knowledge PPT
Additional Information :
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Gems Jewellery
- General Services
- Account Development
- Animation
- Customer Care Service
- Blackberry
