Hotel Guest ServicesRegistration Representative
Hotel Guest ServicesRegistration Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Greet guests warmly and provide prompt assistance during the checkin and checkout process.
- Accurately process reservations payments and guest information using our hotels software.
- Answer inquiries about hotel services amenities and local attractions providing tailored recommendations as needed.
- Resolve guest concerns or complaints professionally ensuring a high level of satisfaction.
- Coordinate with other departments such as housekeeping and maintenance to fulfill guest requests.
- Promote special packages or upgrades to enhance the guest experience.
- Maintain knowledge of the hotels safety policies and procedures addressing emergencies calmly and effectively.
- Handle phone calls and emails with professionalism and efficiency.
- High school diploma or equivalent; additional hospitality training or education is a plus.
- Exceptional interpersonal and communication skills.
- Friendly demeanor with a strong focus on customer satisfaction.
- Proficiency in computer systems and reservation software.
- Ability to multitask and remain organized in a fastpaced environment.
- Flexibility to work varying shifts including evenings weekends and holidays.
- Uphold professional attire and grooming standards to represent the brand consistently and positively.
Required Experience:
Unclear Seniority
Employment Type
Full Time
