Senior Support Analyst - Claims

Looking for a role that will have a meaningful impact on IT

We are looking for an individual to support our wholesale business providing operational support and maintenance of application services aligned to the team.

What part will you play If youre looking for a place where you can make a meaningful difference youve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities and youll find your fit amongst our global community of optimists and problemsolvers. Were always pushing each other to go further because we believe that when we realize our potential we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

You will join a team that is dedicated to the Markel Wholesale Claims IT team who ensure IT services are aligned to the needs of the business drive cost efficiency and contribute to the longterm success of the organization.

We are looking for a highly competent and motivated technical individual for this role to join a talented and experienced team.

What youll be doing:

• Investigate triage and manage incidents and requests
• Agree and clearly communicate business priorities and outcomes to all stakeholders
• Work oncall with peers on bridge calls to support the major incident and rollout processes
• Proactively lead initiatives including problem resolution change and release activities
• Support development and release of project deliverables ensuring the correct governance is applied
• Write scripts in one or more scripting languages to resolve issues and automate
• Ensure controls and auditability are maintained on all support and development activities
• Contribute to the development and maintenance of team Procedures Policies and documentation
• Coordinate 3rd party suppliers and IT partners to resolve business issues and team activities
• Thorough and timely communication with Business and wider Information Technology teams
• Support identification of IT & Business risks and propose mitigating actions
• Complete and maintain detailed service documentation record incident and support activity in approved IT tools
• Complete time tracking records in a timely manner

Our musthaves:

• Experience of scripting development ideally with handson experience in Microsoft SQL
• Guidewire support experience (ClaimCenter preferred)
• Experience of support for London market messaging
• A track record of working collaboratively demonstrating integrity equality mutual respect and celebrating diversity

• Qualification or equivalent experience in Computer Science or information Systems
• Working knowledge of the ITIL service management lifecycle
• An understanding of the endtoend project lifecycle
• Experience supporting key business applications within a financial systems business
• Experience working in a regulated industry ideally SOX or Solvency II
• Experience of working in a business facing role using strong people skills and collaborative approach
• Handson experience with system monitoring tools such as LogicMonitor Redgate Monitor or similar.

Who we are:

Markel Group (NYSE MKL) a Fortune 500 company with over 60 offices in 20 countries is a holding company for insurance reinsurance specialist advisory and investment operations around the world.

Were all about people We win together We strive for better We enjoy the everyday We think further

Whats in it for you

• A great starting salary plus annual bonus & strong benefits package
• 25 days paid holiday plus Bank Holidays with the opportunity to buy/sell extra leave
• Fantastic company pension scheme private medical and dental cover life assurance travel insurance cover income protection season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion colour national origin sex gender gender expression sexual orientation age marital status veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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