Business Systems Specialist

At Audio Enhancement we help empower learning in the classroom every day. We believe in what we do and how we do it. We take care of each other exceed our customers expectations and build success through partnership friendship and trustwith our team members partners and customers. Team members who work hard pursue excellence and have a positive attitude can expect to grow with us as we grow. At Audio Enhancement were looking for lifersmembers of our Audio Enhancement family who believe in our mission share our passion and want to spend their careers making a difference in education.

We are currently seeking a fulltime Salesforce Admin for our West Jordan UT location.

As a Salesforce Admin you will play a crucial role in the upcoming implementation and maintenance of Salesforce by leveraging your proficiency and experience with Salesforce problem solving skills and attention to detail. You will be responsible to learn company processes and work with internal and external implementation teams to adapt and implement existing processes and define new processes. You will be part of the team that is responsible for streamlining training troubleshooting and supporting all departments utilizing the Salesforce Field Services Sales Cloud and Service Cloud software.

Duties include:

• Work with internal/external teams to configure and implement Salesforce in accordance with AE requirements and standards.
• Serve as a Salesforce subject matter expert to:
  • Configure create and maintain system users role hierarchies custom fields page layouts workflows etc.
  • Streamline document and train on new and existing processes.
  • Apply exceptional problemsolving skills to troubleshoot and resolve complex challenges and issues.
  • Develop and maintain dashboards reports and performance metrics to provide actionable insights.
  • Collaborate with multiple departments to gather requirements design solutions and implement improvements according to the business needs.

Requirements

• Hands on administrative experience with Salesforce Sales Service and/or Field Service Cloud: user management role hierarchy system configuration creating custom fields/workflows end user support/training. (Required)
• Salesforce Admin certification(s) (Preferred)
• Software troubleshooting experience (Required)
• Strong attention to detail and problemsolving mindset. (Required)
• Strong communication skills with the ability to work collaboratively across departments and with diverse stakeholders. (Required)
• Ability to manage multiple tasks and projects simultaneously based on priorities and deadlines (Required)
• Proficient in Excel (Required)
• Training/coaching experience (Preferred)
• Process requirement gathering and software implementation experience (Preferred)
• Proficient in office suite (Preferred)

Compensation and Benefits:

Salary wage is negotiable based on skill level and experience. Competitive benefit package includes medical dental and vision insurance Employerfunded Health Savings Account (HSA) Paid Time Off (PTO) paid holidays Employerfunded Short Term Disability Insurance Employerfunded Life Insurance and matching 401k. Even an exercise room massage chair and soda fountain!

To learn more about Audio Enhancement visit www.AudioEnhancement

For quick inquiries contact