PurchasingCustomer Service Representative
PurchasingCustomer Service Representative
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USD 50000 - 60000
1 Vacancy
Job Description
Metro Valve & Actuation a secondgeneration company founded in 2001 specializing in highquality valve and actuation products and services seeks a Purchasing/Customer Service Representative. We are looking for a team player problem solver and selfstarter who likes to take on work to improve processes and efficiency. This will be a pivotal role as it is instrumental in acquiring equipment and/or products. This position will ensure that customers and vendors receive exceptional service and support. It is also an important part of purchasing including providing shipment tracking and updates to customers orders.
This role will be onsite at Metro Valves Piscataway NJ office.
Responsibilities
Be the goto person for consolidating purchasing information and helping with customer service.
Manage the vendor system to ensure that the pricing and cost information is up to date.
Create and send out inventory and purchase order reports.
Update and maintain the inventory system.
Provide purchase orders to vendors once sales are finalized and orders and created.
Review stock orders in collaboration with the Customer Service Manager.
Reach out to vendors to verify shipment dates/timelines.
Send daily reports to the internal team regarding purchase orders (order statuses delivery dates etc..
Answer phone calls and emails providing great customer service and ensuring timely responses to customers inquiries.
Send order fulfillment sheets to customers.
Provide customers with updates on orders and expedite if needed to meet deadlines.
Prepare submittals and send orders to the Purchasing department for processing.
Assist with email outreach to customers.
Collaborate with the Technical Sales department to review customer specifications on actuators sizes and other product components.
Entering costs provided by Sales to maintain profit margins.
Skills Education & Abilities
High school diploma or equivalent
3 years of customer service experience; exposure to purchasing and inventory is helpful.
Proven customer or client service experience
Detailoriented with an ability to multitask and wear many hats
A creative selfstarter problem solver and team player
Excellent written and verbal communication skills are required.
A great communicator who will represent the company to vendors and customers and communicate well with internal staff
Reliable flexible organized and good time management skills
Ability to think and act independently formulate and support new ideas and champion new initiatives within and beyond the scope of ones responsibilities
Nice to haves: industry experience proficiency with Microsoft Teams and SharePoint and familiarity with CRM systems
About Us
Metro Valve & Actuation is a familyowned business established in 2001 specializing in providing highquality products and services to industries such as HVAC water and wastewater management power utilities and oil and gas. We are committed to delivering exceptional solutions to both end users and contractors ensuring reliability and efficiency in every project. Our expertise includes offering jobspecific wiring diagrams valve and actuator assembly drawings valve and accessories layouts and asbuilt drawings. At Metro Valve we pride ourselves on our strong values personalized service and dedication to meeting the unique needs of each client.
Metro Valve & Actuation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Converge HR Solutions and our clients provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
