Learning Solutions Business Partner

MAJOR RESPONSIBILITIES

Reporting to the Patient Care Services Manager the Learning Solutions Business Partner (LSBP) is responsible for providing learning solutions that drives performance excellence at Ontario Health atHome. The LSBP will plan design deliver and evaluate learning solutions facilitate formal training for new and existing employees support new hires to successfully onboard (including performance coaching and support post training) and conduct ongoing performance audits to proactively identify learning needs and solutions.

The learning component will include learning and education needs pertaining to Ontario Health atHome systems for Patient Care Services including The Art of Case Management the RAI assessment tools policies procedures programs such as customer service orientation case management services and other related Ontario Health atHome systems programs and tools related to Patient Care Services.

What must you have

• Three 3 to five 5 years experience in delivering learning solutions facilitation and/or design in a patient centric environment
• Regulated Health Professional preferred
• Previous experience in applying adult learning principles
• Previous experience facilitating the learning of technical learning programs ideally within a health care environment
• Proven excellent presentation and group facilitation skills
• Demonstrated focus on providing innovative solutions to meet the needs of our learners
• Knowledge of and demonstrated experience in Case Management preferred
• Knowledge of and demonstrated experience in RAI training preferred
• Postsecondary education in Adult Education preferred
• Previous experience in designing delivering and evaluation customer service training is preferred
• Knowledge of and demonstrated experience in Change Management preferred
• Knowledge of and adherence to all Ontario Health atHome policies procedures and relevant administrative practices
• Knowledge of Ontario Health atHome patient services strategies objectives priorities and programs
• Practical knowledge of Long Term Care Act Substitute Decisions Act Placement Regulations and Health Care Consent Act
• Good knowledge of community resources (e.g. services and programs)
• Strong understanding and commitment to quality programs and best practice
• Understanding of Ontario Health atHome stakeholders patient service delivery frameworks and methods and overall issues and priorities within the health care sector
• Excellent working knowledge of patient database systems
• Successful completion of RAIHC competency modules
• Proven facilitator experience with excellent communication skills (written/documentation and verbal).
• Strong relationship building skills and maintains positive working relationship with external and internal contacts
• Experience effectively working with multiple stakeholders to gain understanding determine need and build learning solutions
• Excellent critical thinking and decision making skills
• Solid ability to use MS Office applications (e.g. Word Excel Outlook PowerPoint etc.
• Highly detailed with strong organizational time management prioritization planning and multitasking skills
• Accountable for own actions and decisions
• Selfdirected with the ability to work independently
• Excellent understanding of communication in education and training
• Courteous and respectful in all interactions as well as able to work positively and collaboratively within a team environment
• Strong negotiation problem solving effective listening and facilitation skills
• Ability to maintain confidential information
• Empathy to sensitive issues
• Ability to communicate in French or another language an asset

What do we offer

We know wellness is supported with worklife balance.In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome ready to serve every person in Ontario.We partner with patients and caregivers primary care providers hospitals longterm care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patientcentred care.

If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.

Equity Inclusion Diversity and AntiRacism Commitment

Ontario Health atHome is committed to a culture of equity inclusion diversity and antiracism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however only those selected for an interview will be contacted.