Event Staff Part-Time Mobile Convention Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

OVG has an immediate opening for the Event Staff position at the Mobile Convention Center.

Responsible for various guest relations activities including but not limited to greet check and direct guest as they enter the building.

This role pays an hourly wage of $11.50 to $13.00.

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

This position will remain open until April 11 2025.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Guest relations activities that include greeting and directing guests screening guests for camera/video equipment and other items not permitted into the buildings securing areas responding to emergency situations ensuring the safety of all guests and reacting to requests for service and assistance.
• Have a full working understanding of the specific event post (i.e. ticket takers ushers concierges security crowd control door screeners and guest relations) and possess the ability to communicate with patrons. Anticipate problems and appropriate solutions.
• Ensuring there is an effective and efficient response to patron issues through 2way radio communication.
• Observe employee and crowd behavior before during and after an event takes place.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager/supervisor.
• Abide by facility rules regulations policies and procedures.
• When a witness to an onsite injury must complete incident reports.
• Promote a safe working environment for all employees by following the life safety and emergency program as needed.
• Will be required to have open availability to work events on an ongoing basis including weekends evenings and holidays.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Performs other duties as assigned by the Assistant Event Services Manager and the Event Services Manager.

Knowledge Skills and Abilities

• Customer service is a focal point of position. Must be able to maintain an effective working relationship with clients employees exhibitors patrons and others encountered in the course of employment.
• Ability to effectively communicate with coworkers and patrons.
• Ability to communicate with and take direction from immediate supervisor and facility management.
• Possess excellent written verbal and interpersonal skills and interacts with all levels of staff including management.
• Remain flexible and adjust to situations as they occur.
• Ability to handle/resolve high tension situations and control unruly guests.
• Excellent problem solving and organizational skills.
• Work independently exercising judgment and initiative.
• Must possess professional presentation appearance and work ethic.
• Ability to work flexible hours based on events including daytime evenings weekends and holidays as needed.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.