Outbound Manager
Outbound Manager
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Job Description
Job Summary: The Outbound Manager is responsible for overseeing the outbound operations within the warehouse ensuring that orders are picked packed and shipped efficiently and accurately. This role involves managing a team of outbound staff optimizing workflow and maintaining high standards of customer satisfaction and operational efficiency.
Key Responsibilities:
Outbound Operations Oversight:
Manage and supervise the picking packing and shipping of outbound orders.
Ensure timely and accurate fulfillment of orders in accordance with company standards and customer requirements.
Coordinate with shipping carriers and logistics providers to optimize delivery schedules and resolve any issues related to outbound shipments.
Team Leadership:
Lead and manage a team of outbound warehouse staff including scheduling task assignment training and performance management.
Promote a culture of teamwork and high performance encouraging staff to adhere to best practices and achieve operational goals.
Inventory Management:
Oversee the accurate staging and preparation of goods for outbound shipments.
Monitor inventory levels to ensure sufficient stock for order fulfillment and prevent stockouts.
Conduct regular checks to ensure the accuracy of outbound inventory and address any discrepancies.
Process Optimization:
Develop implement and refine standard operating procedures (SOPs) for outbound processes.
Identify opportunities for process improvements to enhance efficiency accuracy and productivity.
Utilize data and performance metrics to drive decision-making and continuous improvement.
Customer Satisfaction:
Ensure that all outbound shipments meet quality standards and customer expectations.
Address and resolve any issues or discrepancies related to outbound orders promptly and effectively.
Collaborate with customer service and other departments to address customer feedback and improve service levels.
Safety and Compliance:
Ensure compliance with all health and safety regulations and company policies related to outbound operations.
Conduct regular safety training for outbound staff and enforce safety protocols to maintain a safe working environment.
Address and resolve any safety or compliance issues promptly.
Reporting and Documentation:
Maintain accurate records and documentation for all outbound shipments inventory levels and staff performance.
Prepare and present regular reports on outbound operations including key performance indicators (KPIs) and operational issues.
Qualifications:
Bachelors degree in Logistics Supply Chain Management Business Administration or a related field preferred.
Proven experience in warehouse operations with a focus on outbound processes including at least 6 years in a supervisory or managerial role.
Strong understanding of outbound logistics inventory control and warehouse management systems (WMS).
Excellent leadership organizational and communication skills.
Proficiency in Microsoft Office Suite and warehouse management software.
Ability to analyze data solve problems and implement effective solutions.
Knowledge of health and safety regulations and best practices in warehouse management.
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-DNI
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Employment Type
Full-Time
