Solutions Consultant
Solutions Consultant
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
About the Role
We are looking for a highly skilled Solutions Consultantto join our dynamic sales team. In this role you will act as a trusted advisor guiding clients through technical and business challenges to implement cuttingedge solutions. You will work closely with our Sales Product and Engineering teams to design and deliver customized demonstrations proofofconcepts and technical guidance to showcase the value of our platform.
What Youll Do
Collaborate with sales to understand customer pain points current processes and desired outcomes.
Showcase our solutions through tailored demos and presentations that align with client needs.
Configure and optimize workflows within our platform to demonstrate realworld use cases.
Assist customers with API integrations Webhooks and basic Python scripting to enhance automation.
Execute proofofconcept initiatives to validate our platforms fit for enterprise clients.
Assist in crafting compelling responses to customer requests for information.
Guide enterprise customers on leveraging our solutions to maximize efficiency and ROI.
Educate sales and customer success teams on bestinclass demonstrations and sales methodologies.
Who You Are
2 years of experience in sales engineering presales consulting or a related technical sales role in a SaaS or tech environment.
Experience working with APIs and Webhooks.
Strong presentation and communication skills with the ability to engage CLevel executives.
Deep understanding of helpdesk/ticketing systems and customer support processes.
Background in valuebased selling methodologies.
NicetoHave
Experience in theecommercesector.
Ability to automate business processes and understand complex technical architectures.
A passion for scaling sales processes and driving customercentric solutions.
Perks&Benefits:
5week vacation
Paid sick leave 15 days)
6 weeks full remote/year
Paid parental leave 16 weeks)
MacBook Pro
CAD $400/month for lunch expenses (youll have your own Gorgias credit card)
We provide private health insuranceand retirement pension
Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
This role will be Hybrid reporting into our Toronto Office
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Contract
Employment Type
Full-Time
