1 Screening of potential IBAs basis fitment and profile 2 Fulfilling of required criteria before profile is sent for enrollment 3 Discrepancy resolution with central support team 4 Daily connect with IBAs recruited and update on KPIs 5 Drive IBA Log in and Talk Time metrics 6 Lead and business generation per business plan shared 7 Dynamic allocation of data basis field requirements in coordination with central support team 8 Resolve all IBA system issues and queries with central team where required 9 Maintain IBA activation rates over targets rolled out 10 Ensure communication to IBAs on disbursement and earnings 11 Motivate IBAs to qualify for R&R ad grievance addressal 12 Real time coordination channel between Sales IBA and Central support
Systems Understanding & Data Analysis:
Understanding of CRM & lending system Salesforce & Finnone is a must Excellent working knowledge of MS Excel Dialer understanding specifically in a decentralized telecalling environ Tracking all important matrix of business on regular basis
Required Qualifications and Experience
Should have 12 year of Outbound Sales team management experience Prior experience in a sales role in retail lending would be added advantage. Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team Management & Interpersonal Skills. Exceptionally high motivational levels and need to be a selfstarter.
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