Senior Service Desk Engineer
Senior Service Desk Engineer
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Job Description
Company Overview: Starboard IT is a national Managed & Professional Services Provider with a commitment to excellence and a personalised approach and we pride ourselves on delivering highquality services tailored to the unique needs of our clients. We are seeking a highly skilled and experienced Senior Service Desk Engineer to join our dynamic and innovative team.
We prioritise cloud first strategies for our clients (AWS & Azure) but support varied traditional onpremises environments as well..
At Starboard IT you can expect to find a cando attitude across the business and we pride ourselves on a supportive and inclusive environment that drives successful robust solutions for our customers and career growth for our employees.
Position Overview: As a Senior Service Desk Engineer you will play a crucial role in providing advanced technical support and troubleshooting complex issues while ensuring the highest level of customer satisfaction. This position requires a deep understanding of IT infrastructure excellent communication skills and a commitment to delivering exceptional service.
Key Responsibilities:
Technical Support:
- Provide expertlevel support for complex technical issues.
- Troubleshoot and resolve hardware software and infrastructurerelated problems.
- Collaborate with other team members to ensure timely issue resolution.
- Participate in oncall roster.
Customer Relationship Management:
- Build and maintain strong relationships with clients through effective communication and issue resolution.
- Serve as a point of contact for clients ensuring a positive experience and customer satisfaction.
Incident Management:
- Manage and prioritise incidents and follow established escalation processes to meet Service Level Agreements (SLAs).
- Document and track issues using a ticketing system ensuring accurate and thorough information.
Infrastructure Management:
- Contribute to the design implementation and maintenance of IT infrastructure solutions.
- Provide guidance and expertise in infrastructurerelated projects.
Continuous Improvement:
- Identify opportunities for process improvement and contribute to the development of best practices.
- Stay current with industry trends and emerging technologies to enhance service offerings.
Qualifications:
- 35 years of experience with an MSP.
- Indepth knowledge of IT infrastructure including hardware software servers and networking.
- Strong proficiency in troubleshooting and problemsolving.
- Relevant certifications such as ITIL CompTIA A Microsoft Certified: Azure Solutions Architect Expert or equivalent.
- Excellent communication and interpersonal skills.
- Proven ability to work collaboratively in a team environment and autonomously.
Apply now by emailing your CV and cover letter to
Required Experience:
Manager
Employment Type
Full-Time
