Practice Assistant II 40 Hours Days Bwh - General Surgical Specialties
Practice Assistant II 40 Hours Days Bwh - General Surgical Specialties
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Job Description
QUALIFICATIONS:
(MUST be realistic neither overstated nor understated and related to the essential functions of the job.Level of education required:
Minimum of a high school diploma or GED.
Work experience required:
Minimum one year applicable work experience required.
Some additional training in office systems or other post high school education preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
(MUST be realistic neither overstated nor understated and related to the essential functions of the job.Technical skills required:
Knowledge of practice operations and standards.
Understanding of procedures including filing copying scanning printing and faxing.
Phone skills: Ability to use phone system (answer and screen calls put on hold) handle more complex calls and give more detailed information.
Verbal skills: Ability to interpret information as appropriate answer more complex questions in the most professional manner and communicate in a professional courteous clear and concise manner.
Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively follows established protocols and work within systems.
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via email memo or interoffice note) and to take complete and accurate messages.
System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at highest competency level.
Understanding of the appropriate use and importance of related forms.
Intermediate understanding and use of medical terminology.
Intermediate comprehension of insurance types and referral process.
Intermediate comprehension of registration and fiscal information.
Knowledgeable and compliant with all hospital State and Federal requirements (where applicable to job performance) including policy and procedures with The Joint Commission and HIPAA.
JOB SPECIFIC SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic
- Must maintain highest standards of professionalism ethics and integrity.
- Must have strong customer service communication and interpersonal skills in dealing with patients providers and colleagues.
- Must be teamoriented in dealing with multiple stakeholders and communication channels.
- Must be sensitive to and supportive of patients families and careproviders.
- Must be resourceful in obtaining information when it is not readily available and in responding to unusual situations.
- Must have ability to recognize problems establish priorities and initiate appropriate responses to effectively resolve situations.
GENERAL SUMMARY/ OVERVIEW STATEMENT:
Summarize the nature and level of work performed.Brigham and Womens Hospital is dedicated to:
- serving the needs of our local and global community
- providing the highest quality health care to patients and their families
- expanding the boundaries of medicine through research
- educating the next generation of health care professional
Brigham and Womens Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Womens Hospital. Your work will be distinguished by the delivery of highquality and safe patient care respect and dignity in all interactions with patients families and colleagues and by customer service excellence.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People:
Focus on serving the community through collaboration and respectSelf Management
: Accountability professionalism and commitment to growth and developmentOrganization:
A commitment to quality service and exceptional performanceMeeting these expectations is key to the success of your department and the organization.
This job description includes:
- General expectations for the position
- Addendum A BWH Behavioral Competencies
- Addendum B Job Specific Tasks and Responsibilities
- Addendum C Physical/Working Conditions
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Indicate key areas of responsibility major job duties special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.Actual job duties may vary by department (see Addendum B for more detail)
Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
Act as a super user for scheduling registration and billing systems. Provide training and assistance to others in these areas.
May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.
Utilize knowledge of HMOs managed care and other thirst party insurers and troubleshoots insurance issues as appropriate.
Assist with training and orienting staff as needed.
Provide cross coverage as needed.
Assist with special projects as directed.
Follow HIPAA guidelines for the management of patient privacy and confidentiality.
Other duties assigned.
JOB SPECIFIC DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility
Scheduling
o Schedules and confirms patient appointments procedures and surgeries using appropriate information systems.
Clinic
o Proactively works with clinic staff to ensure they have sufficient information for patient encounters including outside medical records.
o Engages with other departments/hospitals to coordinate services as needed.
o Monitors daily schedule and exam room utilization communicating with clinicians and patients/visitors to set expectations and maintain efficient flow.
o Oversees scanning/maintenance of electronic medical records.
Finance & Billing
o Obtains verifies records and processes required patient demographics referrals authorizations and insurance/payment information.
o Collects compiles and forwards copayment/payment/reimbursement documentation to appropriate internal parties.
o Serves as liaison to BWH billing vendor and insurance companies efficiently and effectively addressing billing questions/issues as they arise.
Planning & Administration
o Provides administrative support including composing correspondence completing forms retrieving and delivering patient records and completing travel arrangements for physician.
o Maintains physicians calendar facilitating meeting planning and scheduling.
Communication
o Greets patients and directs visitors.
o Responds to requests for routine information or assistance within scope of knowledge.
Divisional & Other Duties
o Attends General Surgical Specialties staff meetings practice team meetings team huddles and other meetings are requested.; positively participates in meeting and team roles as requested.
o Supports divisional initiatives as they are implemented.
o Frequently reviews Department of Surgery Division of General Surgical Specialties and individual performance metrics; works continuously toward improvement goals.
o Performs other duties as assigned.
Employment Type
Full-Time
