Senior Staff Technical Program Manager
Senior Staff Technical Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About STEP
ServiceNows Success Technology Experience and Platform (STEP) org is the largest organization in the company comprised of all Product and Platform teams along with our worldclass Experience teams.
What you get to do
We are seeking a Senior Staff Technical Program Manager to join our STEP Strategic Program Management and Product Operations Organization. In this role you will support our Chief Operating Officer and the Senior Vice President of Strategic Business Operations to drive strategic priorities and operational excellence across multiple programs. The successful candidate will be a selfstarter with proven expertise in program management possessing the ability to think strategically while executing tactically. This individual will have the capacity to conceptualize develop drive coordinate and manage large programs effectively. Additionally they should excel at building relationships collaborating and influencing others with experience working closely with senior executives across different regions and functions.
Strategic Program Management Responsibilities:
- Guide crossfunctional programs with Product Engineering Experience Marketing Sales and Customer Success Teams.
- Align programs with business goals to achieve strategic outcomes.
- Organize complex problems into milestones deliverables risks dependencies and success criteria.
- Convert business goals into strategies and guide implementation.
- Collaborate with stakeholders to maintain focus plans deliverables and success criteria.
- Establish regular cadences and ensure accountability within the program.
- Provide biweekly reports on program developments; communicate goals status risks and results to stakeholders while resolving blockers.
- Conduct executive meetings and large crossfunctional events.
- Identify and mitigate risks to meet program goals.
- Execute change management for effective process adoption.
- Develop necessary processes templates and training materials.
- Examine trends and data to uncover and share insights with key Principals.
- Use AI to enhance program efficiency actions communication and risk management.
Qualifications :
Required skills
- 10 years of experience in Program Management.
- Excellent interpersonal skills with a customercentric attitude and experience working with crossfunctional teams and multilevel stakeholders.
- Experience managing crossfunctional programs for a large complex enterprise business.
- Proven experience in project/program management across multiple crossfunctional teams.
- Strong communicator able to convey complex ideas clearly in both verbal and written form; comfortable with business and technical discussions.
- Strong collaboration and influence skills able to work effectively with diverse teams and guide without direct authority.
- Software industry domain expertise with the ability to understand complex technology problems is a plus.
- Expertise in the enterprise software/SaaS industry is a plus.
- Project Management Professional (PMP) certification or equivalent.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
For positions in this location we offer a base pay of $168900 $295600 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
