Senior Technical Implementation Manager I
Senior Technical Implementation Manager I
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Job Description
The Opportunity:
Flywire is seeking a Senior Implementation Manager to join our high-growth B2B this role youll serve as the strategic and technical lead on complex client implementations ensuring that our mid-market and enterprise clients see value from our platform fast.
Youll be hands-on with system integrations data mapping testing payment workflows and client training owning end-to-end implementation while influencing how we continue to scale. This is an ideal role for someone who is passionate about payments software and building great client experiences and wants to take the lead on some of Flywires most important B2B accounts.
Key Responsibilities:
- Own the full implementation lifecycle for assigned B2B clients from kickoff to post-go-live handoff
- Serve as the primary client contact for onboarding providing technical guidance and project leadership
- Configure and test the Flywire platform to support each clients invoicing payment and reconciliation workflows
- Lead integrations with client systems including NetSuite Intacct Salesforce QuickBooks and custom ERP/CRM platforms
- Partner with Engineering and Product to scope customizations or unblock technical challenges
- Map data fields across systems and troubleshoot issues related to file formatting syncing tokenization or payment routing
- Conduct sandbox testing and validation escalating blockers where needed
- Deliver training documentation and consultative support to ensure clients are fully equipped to use the platform post-launch
- Collaborate closely with Sales Client Success and Solutions teams to ensure alignment and continuity throughout the client lifecycle
- Identify opportunities to improve process tooling documentation and client experience and lead internal initiatives to drive those improvements
Qualifications :
Heres What Were Looking For:
- BA/BS degree
- 5 years of proven experience in payments implementation financial technology or related fields.
- A background working for a SaaS based company (preferred)
- Strong technical acumen and problem-solving skills:
- APIs SFTP webhooks JSON and SQL
- ERP and CRM systems (NetSuite Intacct Salesforce HubSpot etc.)
- Familiarity with payment gateways and tokenization concepts a strong plus
- Working knowledge of Netsuite Salesforce and other software development methodologies
- Strong project management skills with the ability to handle multiple priorities.
- Strong communicator: comfortable presenting to client leadership writing documentation and translating requirements across teams
- In-depth knowledge of payment processing systems and integration methods.
- Ability to work cross-functionally and adapt to a fast-paced environment.
Additional Information :
What We Offer:
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health Wellness Yoga/Pilates/HIIT Classes) with Global FlyMates
- Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
- Great Talent & Development Programs (Managers Taking Flight for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager Peers on the team the VP of the department and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.
The US base salary range for this full-time position is $100000-$120000 plus restricted stock units and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including job-related skills experience relevant education and training. Your Talent Acquisition Partner can share more about the specific salary range for your preferred location during the hiring process.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.
#LI-Hybrid
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
