Supervisor Customer Service
Supervisor Customer Service
Posted on :
11-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Job Summary
The Venue Coordinator position is a 12 month fulltime professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah. This position provides oversight and direction to space usage in the Peterson Heritage Center PHC the Hive Pizzeria the Donna Garff Marriott Honors Residential Scholars Community MHC Lassonde Studios and Kahlert Village (KV). The Venue Coordinator will oversee the reservation and setup for all events in HRE reservable spaces. In addition they will supervise setup assistants in multiple locations. The Venue Coordinator will work with students staff university departments and community organizations for space usage. The Venue Coordinator reports directly to the Associate Director for Resident Services.
Responsibilities
Venue Management The Venue Coordinator is responsible for developing and maintaining a comprehensive reservation and setup process for the Peterson Heritage Center and Kahlert Village as well as a reservation process Lassonde Studios and the Marriott Honors Community. This includes understanding the flow of the buildings throughout the day as well as seasonally to enhance the connective elements. 1. Assists with incoming Space Rental requests providing timely and accurate information. Also includes prospect tours of rental spaces and careful documentation of prospect conversations so as to avoid communication gaps misunderstandings and unmet expectations. Book venues in accordance with approved fee rates for various hall rentals including equipment and labor usage. 2. Coordinate long term venue planning with campus partners to ensure their programming goals are achieved. 3. Provides logistical support for all events as assigned utilizing software and standard templates to communicate all event aspects across entire stakeholder community. 4. Coordinates scheduling of all event setups and teardowns with student support staff. This includes requirements for chairs staging audio visual etc. 5. Supervises events endtoend ensuring all procedures are being followed correctly and all guidelines relating to the university are observed and space is returned to preevent condition. 6. Calculate budgets and adjust as necessary to ensure maximum profitability in connection with the buildings operations. 7. Coordinate food & beverage services and plan parking logistics with assigned department personnel. 8. Provide exemplary customer service by working with the clients/guests internal or external on dayof event to ensure all clients requests and expectations are met. 9. Followup with client to obtain feedback and to discuss rebooking opportunities. 10. Coordinate event billing transactions with the Finance and Accounting team. 11. Develop plans for equipment inventory and replacement/repair changes to services offered and long term space utilization. Regularly assess the condition of buildings and help ensure regular maintenance and upkeep of the building. 12. Work closely with the Coordinator of Marketing and Assessment to effectively market available event spaces. Supervision This position would have direct supervision of a team of student SetUp Assistants. 1. Develop work standards and practices for staff. Responsible for overseeing high quality recruitment hiring evaluation and training of all staff and for contributions to their personal and workrelated development. 2. Implement policies and practices for space usage that showcase service delivery. a. Gather and analyze data with regards to the policies implementation of procedures and follow through. b. Utilize best practices and procedures. 3. Create a smooth transition of services and staffing during academic year breaks with emphasis on serving Conference Services guests during the summer. 4. Hold 11 meetings with Setup Assistants to provide guidance and direction. 5. Ensure customer satisfaction by analyzing customer complaints concerns and suggestions. Provide appropriate follow through to ensure quality customer service. Implement and administer new and existing department programs and services to internal and external customers. Evaluate program effectiveness. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting hearing listening talking. Often: Repetitive hand motion (such as typing) walking. Seldom: Bending reaching overhead.
Minimum Qualifications
Required Qualifications: Associate degree in a businessrelated field or equivalency; two years fulltime customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required. Bachelors degree in a business related field and cash handling experience preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferred Qualifications: 1. Bachelors Degree or equivalency. 2. Previous work in space management and scheduling. 3. Proficient user of event scheduling software. 4. Knowledge of and experience within Campus Housing Student Affairs and/or building operations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
The Venue Coordinator position is a 12 month fulltime professional staff position within Housing & Residential Education and the Student Affairs Division at the University of Utah. This position provides oversight and direction to space usage in the Peterson Heritage Center PHC the Hive Pizzeria the Donna Garff Marriott Honors Residential Scholars Community MHC Lassonde Studios and Kahlert Village (KV). The Venue Coordinator will oversee the reservation and setup for all events in HRE reservable spaces. In addition they will supervise setup assistants in multiple locations. The Venue Coordinator will work with students staff university departments and community organizations for space usage. The Venue Coordinator reports directly to the Associate Director for Resident Services.
Responsibilities
Venue Management The Venue Coordinator is responsible for developing and maintaining a comprehensive reservation and setup process for the Peterson Heritage Center and Kahlert Village as well as a reservation process Lassonde Studios and the Marriott Honors Community. This includes understanding the flow of the buildings throughout the day as well as seasonally to enhance the connective elements. 1. Assists with incoming Space Rental requests providing timely and accurate information. Also includes prospect tours of rental spaces and careful documentation of prospect conversations so as to avoid communication gaps misunderstandings and unmet expectations. Book venues in accordance with approved fee rates for various hall rentals including equipment and labor usage. 2. Coordinate long term venue planning with campus partners to ensure their programming goals are achieved. 3. Provides logistical support for all events as assigned utilizing software and standard templates to communicate all event aspects across entire stakeholder community. 4. Coordinates scheduling of all event setups and teardowns with student support staff. This includes requirements for chairs staging audio visual etc. 5. Supervises events endtoend ensuring all procedures are being followed correctly and all guidelines relating to the university are observed and space is returned to preevent condition. 6. Calculate budgets and adjust as necessary to ensure maximum profitability in connection with the buildings operations. 7. Coordinate food & beverage services and plan parking logistics with assigned department personnel. 8. Provide exemplary customer service by working with the clients/guests internal or external on dayof event to ensure all clients requests and expectations are met. 9. Followup with client to obtain feedback and to discuss rebooking opportunities. 10. Coordinate event billing transactions with the Finance and Accounting team. 11. Develop plans for equipment inventory and replacement/repair changes to services offered and long term space utilization. Regularly assess the condition of buildings and help ensure regular maintenance and upkeep of the building. 12. Work closely with the Coordinator of Marketing and Assessment to effectively market available event spaces. Supervision This position would have direct supervision of a team of student SetUp Assistants. 1. Develop work standards and practices for staff. Responsible for overseeing high quality recruitment hiring evaluation and training of all staff and for contributions to their personal and workrelated development. 2. Implement policies and practices for space usage that showcase service delivery. a. Gather and analyze data with regards to the policies implementation of procedures and follow through. b. Utilize best practices and procedures. 3. Create a smooth transition of services and staffing during academic year breaks with emphasis on serving Conference Services guests during the summer. 4. Hold 11 meetings with Setup Assistants to provide guidance and direction. 5. Ensure customer satisfaction by analyzing customer complaints concerns and suggestions. Provide appropriate follow through to ensure quality customer service. Implement and administer new and existing department programs and services to internal and external customers. Evaluate program effectiveness. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting hearing listening talking. Often: Repetitive hand motion (such as typing) walking. Seldom: Bending reaching overhead.
Minimum Qualifications
Required Qualifications: Associate degree in a businessrelated field or equivalency; two years fulltime customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required. Bachelors degree in a business related field and cash handling experience preferred. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferred Qualifications: 1. Bachelors Degree or equivalency. 2. Previous work in space management and scheduling. 3. Proficient user of event scheduling software. 4. Knowledge of and experience within Campus Housing Student Affairs and/or building operations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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