IT Technician Apprenticeship - CLA
IT Technician Apprenticeship - CLA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
CLA has a requirement for an IT Technician role. This is a junior position working alongside the IT Support Analyst focussing on providing technical support on general IT issues to CLA staff. It is based in CLAs new London office and will play a key role providing onsite support. Of particular focus will be ensuring all of the officebased IT and video conferencing facilities are working optimally and providing a good user experience. The role will also provide remote support to staff members working from home our office in Edinburgh Field Officers and visitors. It may be necessary for the person to undertake occasional travel to the Edinburgh office and event venues (where IT assistance is required by CLA staff holding an event).
Main Responsibilities/Key Tasks:
- Assist the IT Support Analyst and Systems Engineer with daytoday IT support queries to ensure a timely and accurate solution to users technical issues
- Log and process support tickets using the Zendesk helpdesk system
- Provide technical support on company issued hardware software and systems including laptops mobile devices Windows & Microsoft 365
- Setup equipment and systems for new users and arrange collections and the decommissioning of items returned from leavers
- Ensure equipment and systems are configured inline with policies and that all necessary security & antimalware measures are applied.
- Participate in office moves equipment and personnel relocations ensuring the correct facilities are inplace for the users at the new locations
- Assist the IT Support Analyst with managing the IT equipment stock to ensure its content is known and spares are ordered in good time
- Understand and manage AV equipment installed/used in meeting rooms ensuring it is working and cabling is tidy. Provide assistance and training to users.
- Create/maintain documentation relating to processes performed by the Helpdesk
- Create/maintain documentation relating to IT assets issued to users (Inc. software licences)
- Aid the Systems Engineer where required taking the opportunity to further build your knowledge during the process
- Provide basic network administration such as setting up user accounts disabling users and archiving data inline with policies and once competence has been demonstrated to the satisfaction of the Head of IT.
Person Specification
Core skills and attributes needed to fulfil this position are:
Job / task related:
- Experience of providing IT technical support to endusers with the ability to explain technical things to nontechnical people
- Basic knowledge of troubleshooting Windows and M365 (Microsoft Office)
- Basic knowledge of networking
- Tenacity to solve problems / finding resolutions
- Strong communication skills (written and verbal)
- An attitude that values promotes and demonstrates the importance of high quality attention to detail and doing things properly
- Efficiency able to diagnose issues in a timely manner
- Flexibility willing to be directed to new problems as required by line manager
- Logical intuitive approach to resolving issues
Required Experience:
IC
Employment Type
Full-Time
