Systems Engineer
Systems Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Staffing Pros a division of VETS Inc. is recruiting for a fulltime Systems Engineer in Fort Wayne IN or Augusta GA.
If you have additional questions not answered by the information contained within this posting please contact our team directly at.
Responsibilities
- Serve as a Tier 3 resource and escalation point for the rest of the Service Desk team on networking tickets as needed.
- Troubleshoot and resolve escalated incidents to return service to clients as quickly as possible.
- Provide network analysis response and remediation support as needed.
- Maintain network infrastructures across multiple clients and MSP/MSSP internal services.
- Manage the impact risk and implementation of complex client change requests.
- Communicate effectively with both management as well as client points of contact and end users.
- Build and develop configurations for network products.
- Estimate and summarize client network health and recommendations for improvement.
- Follow standard operating procedures as documented in the knowledge management system.
- Assist in creating and updating knowledge articles to be used by other service desk personnel.
- Work with the team and escalate as needed with the assistance of management.
- Maintain and update system documentation and service ticket records.
- Stay up to date on the latest technologies through ongoing education.
Qualifications
Qualified candidates must meet the following job requirements:
- Able to function effectively in a high paced environment.
- Have the ability to understand the perspective of the client in all service interactions.
- Must make effective use of time and complete tasks efficiently and on time.
- Able to work with a team communicate effectively and have a high attention to detail.
- Must meet client and corporate expectations for attendance quality and performance.
- Must have advanced experience with each of the following:
- TCP/IP Stack
- Working with and without out of band management on remote systems utilizing onsite resources as smart hands as necessary.
- DHCP and DNS support in SMB and enterprise environments.
- NMS and SIEM
- Switches firewalls and advanced infrastructure Cisco Fortinet Sonicwall preferred.
- Network authentication and encryption methods.
- Dynamic routing protocols SLA route tracking and network policies.
- VOIP applications such as CUCM Jabber 3CX RingCentral etc.
- Must have intermediate experience with each of the following:
- Network security hardening best practices.
- Cloudbased providers such as Azure and AWS.
- Microsoft Cloud Solutions OneDrive Office 365 Exchange Online Sharepoint etc.
- Cloud based networking and Cloud to physical connections.
- Preferred experience with Virtualization platforms such as HyperV and VMWare.
Education Experience and Certifications:
- Bachelors Degree in any IT related field OR equivalent technical certifications (Disco CCNP CCNA Fortinet NSE etc)
- 6 years of network experience with implementation and support.
- 2 years of Windows Sever technology experience as well as the Windows Server core Services.
- 2 years of Microsoft Cloud Solutions experience.
EEO Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.
Employment Type
Unclear
