Intake Coach- 412 Youth Zone

The 412 Youth Zone offers comprehensive welcoming and youthoriented services and space for transition age youth with current or past connections to child welfare or who are experiencing homelessness. The 412 Youth Zone helps youth to feel welcomed safe and supported while offering the services and connections to help them face the challenges of adulthood including education employment financial literacy housing health mental health and substance abuse personal relationships parenthood and legal assistance. The 412 Youth Zone brings these offerings together in one location through a combination of:

• Core services and supports
• Specialized services offered onsite through subcontracted agencies
• Teaming with other DHS programs

The following objectives will be achieved:

• Provision of highquality programming
• Assurance of a capacity sufficient to meet the needs of the target population
• Excellence in youth engagement in supportive programming
• Streamlined collaboration among agencies that serve the target population
• Improved efficiencies in service delivery to the population
• Assurance of client access to colocated services and flexible hours
• Focus on youth outcomes particularly in the following areas:

• Graduating high school
• Increasing youth enrollment in postsecondary education
• Obtaining and retaining selfsustaining employment
• Permanent and stable housing
• Promoting health outcomes and discouraging teen pregnancy
• Enhancing life skills that are critical to achieving selfsufficiency

ESSENTIAL RESPONSIBILITIES:

1. Rapidly engage new referrals gather information needed to determine eligibility and promote the 412 Youth Zone to help youth understand the benefits of participation in the program.
2. Enter new referrals and intakes into case management system.
3. Work collaboratively with supervisors and managers to ensure new youth are assigned in a timely manner by completing paperwork and clearly communicating youth needs.
4. Assess and build relationships with individuals and services inside and outside of the Youth Zone and assure that youth have access to needed services to accomplish the Youth Zone objectives above.
5. Build strong consistent relationships with youth.
6. Use the services and partners in the 412 Youth Zone to engage youth.
7. After completing intake and determining eligibility ensure a warm handoff to the assigned youth coach.
8. Complete comprehensive highquality documentation as required within time expectations.
9. Promote the philosophy and mission of Auberle in the provision of all responsibilities.
10. Promote the Continuous Quality Improvement philosophy and maintain all Quality Improvement goals and objectives.
11. Demonstrate an understanding of and respect for the cultural diversity of consumers volunteers staff and other stakeholders throughout the provision of services.
12. Assure compliance with Council on Accreditation (COA) Standards Sanctuary Principles and Values State Regulations County Contracts and Agency Policies and Procedures.
13. Perform such other duties as the CEO COO or director may direct.

TYPICAL WORKING CONDITIONS:

1. Requires working flexible hours including evenings weekends and holidays.
2. Work is performed in an office environment dropin center the community and youth homes.
3. Requires frequent travel to youth homes and throughout the community.
4. Involves exposure to tobacco smoke domestic animals household pests and other conditions common to domestic environments.
5. Constant contact with staff and nonstaff (e.g. client families referents staff from other agencies)

REQUIRED SKILLS AND ABILITIES:

1. Possess and communicate a passion for Auberles Mission of helping children and families.
2. An innovator capable of creating or seizing opportunities to improve service effectiveness and client outcomes and build strategic partnerships with other organizations.
3. Demonstrate a commitment to diversity inclusion and staff development valuing a diversity of perspectives and encouraging input from all team members.
4. Excellent interpersonal skills with excellent written and oral communication skills.
5. Excellence in multitasking with a passion for excellence and a work ethic to support it.
6. Proven ability to exercise discretion and maintain client and employee confidentiality.

QUALIFICATIONS/REQUIREMENTS:

• Commitment to and passionate about serving transition age youth
• HS diploma with 2 years experience working with youth Associates degree with 1 year of experience working with youth Bachelors degree preferred experience working with youth required (Special consideration will be given to individuals with previous DHS system involvement as a client. Other combinations of combination of education and experience will be considered.
• Valid Pennsylvania drivers license vehicle registration and insurance
• ACT 33/34 and FBI Clearances
• Random drug testing may be conducted to maintain a safe and drugfree workplace.
• Meets the required Skills and Abilities described herein