IT Engineer
IT Engineer
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1 Vacancy
Job Description
Whats in it for you
Joining Hakim Group means becoming part of a closeknit family of independent Optical practices across the UK and Ireland.
A career where empowerment innovation and unwavering support create a truly fulfilling experience. A career thats not just fulfilling but a bit like joining an exclusive club of the happiest eyecare professionals.
As an IT Engineer you will work alongside our team members and business leaders being responsible for the efficient completion of tasks resolution of incidents and issues as assigned within our service desk or as required by the business as related to our IT systems and infrastructure.
You will also receive:
- Exciting calendar of events fostering a vibrant work culture.
- Employee health plan to prioritise your wellbeing.
- Access to our financial flexibility fund providing additional support when needed.
- Rewards portal with exclusive benefits and offers.
- Embrace a supportive and expanding team immersing yourself in our awardwinning Hakim Group culture.
About the Role
The purpose of the role is to provide IT support to Hakim Group system users. Taking ownership of matters to provide operational IT support implementation development improvement and maintenance of IT infrastructure applications and services.
KEY RESPONSIBILITIES
- Provide an initial point of contact for IT related queries issues and incidents.
- Manage issues and requests logged via the Service Desk system providing a firsttime resolution where possible.
- Ensure all Service Desk tickets are proactively managed and regularly updated in accordance with SLAs.
- Deliver effective support to business users investigating and resolving incidents and requests on a wide range of technical issues and problems. Assess evaluate and implement the most appropriate solution and course of action for users in accordance with SLAs.
- Ensure the smooth operation of the IT department its functions and systems by engaging constructively with colleagues operating in an efficient and effective manner following procedures and policies and highlighting areas of concern as they might arise.
- Liaise with third party partners suppliers and other parties when required.
- Maintain the security integrity and performance of our systems through regular proactive monitoring and housekeeping. Keep colleagues informed regarding any issues which arise take remedial action where necessary using available tools where applicable.
SKILLS KNOWLEDGE & EXPERIENCE
- Ability to work using own initiative as well as being an excellent team player who can work flexibly to meet business requirements.
- User focused with excellent written and verbal communication skills able to interact at all levels within the business.
- Experience working with a service desk / ticketing system logging tickets resolving issues posting solutions.
- Driven to resolve problems in an effective manner
- Ability to convey technical terms in language that endusers can easily understand.
- Able to assist with delivery of training in relation to IT solutions inc. preparation of training materials & guides.
- Experience administering Microsoft server roles and functions including Active Directory DNS DHCP Group Policy.
- Demonstrable expertise administering and supporting Microsoft 365 solutions including Teams SharePoint Exchange Online and licensing.
- Demonstrable expertise installing configuring and supporting Microsoft Windows Professional desktop operating systems (particularly Windows 10 and Windows 11.
- Understanding of Microsoft Azure including Active Directory storage virtualisation etc.
Whats Next
Click apply below and we will ensure you are contacted as soon as possible by one of our team.
Salary Max
Salary Min
Employment Type
Unclear
