SMB Growth Manager
SMB Growth Manager
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Job Description
At Qualia weve built the leading B2B real estate technology that transforms the home buying and selling experience into a simple secure and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystemhomebuyers and sellers lenders title and escrow agents and real estate agentsonto a single shared digital closing platform providing greater clarity and transparency to real estate transactions. Today through our business customers across the country millions of consumers use Qualia to close on homes every year.
WHAT YOULL WORK ON
We seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the SMB companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with important players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities renewing annual contracts driving revenue growth for our largest accounts and adoption of Qualias suite of digital real estate products.
RESPONSIBILITIES
- Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
- Achieve monthly revenue targets for renewals and upsell / crosssell
- Proactively identify atrisk accounts and implement strategies to mitigate churn including providing tailored product solutions and offering exceptional customer support
- Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully
- Understand Qualias suite of digital real estate products and leverage that knowledge to benefit our customers
- Prepare gotomarket strategies for SMB Accounts
- Develop & execute continuous clientbased communications to monitor success adoption and satisfaction of Qualias products and services
- Align with both internal and external product teams to implement Qualias products
YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH
- 13 years experience in a sales renewals or customer success role is required
- Strong track record of sales accomplishments leading commercial negotiations in a quotacarrying role
- Experience with cloudbased/SaaS business process solution offerings
- Proven expertise working with decisionmakers and key stakeholders in client environments
- History of working with customers using a consultative approach and ideally managing a book of business including renewals
- Understanding of legal terms in SaaS contracts
- Ability to effectively negotiate in challenging and collaborative sales engagements
- Ability to excel in a highenergy results driven sales culture
- Team player who will work within the company to continue improving organization processes
- Excellent communication and listening skills
- Preferred: experience managing full customer life cycles including commercial conversations
- Preferred: intermediate / advanced Excel skills and experience using Salesforce
- Based in Austin with the ability to work in office a minimum of three days per week is required
WHY QUALIA
Qualia is made up of incredibly bright missiondriven coworkers who are passionate about using technology to solve realworld problemsand were growing quickly. In order to continue building an engaging and dynamic organization were committed to giving everyone the support they need to do great work.
Our benefits package is designed to allow our team members to be their best selves both in and out of the workplace. In addition to comprehensive health plans a 401k program and commuter benefits we prioritize family and personal wellbeing through professional development parental leave and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires biweekly all hands meetings and a variety of internal virtual events to keep employees connected.
We believe diverse perspectives and backgrounds are critical to building great technology and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equalopportunity workplace and we welcome applicants from all backgrounds regardless of race color ancestry religion gender identity or expression sexual orientation marital status age citizenship socioeconomic status disability or veteran status.
Required Experience:
Manager
Employment Type
Full Time
