Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
CUSTOMER SERVICE REPRESENTATIVE Manufacturing/Distribution
Are you a highly motivated team player with a passion for customer experience If so we have an exciting opportunity for you!
AtNSI Industries the Customer Service Representative role is crucial to our success in supporting our valued customers. In this pivotal position you will handle customer inquiries process orders and ensure ultimate customer satisfaction.
We are looking for candidates with a high school diploma or equivalent and 35 years of experience in the manufacturing and/or distribution fields or a related area. You should be familiar with commonly used concepts practices and procedures within the field. You will rely on instructions and preestablished guidelines to perform your job functions working under immediate supervision.
Join us in maintaining excellent service standards and achieving high customer satisfaction. We look forward to welcoming you to our team!
Key Responsibilities:
- Process customer orders and manage accounts.
- Resolve product/service issues and follow up to ensure resolution.
- Maintain financial accounts and prepare reports.
- Handle a high volume of calls and generate sales leads.
- Identify customer needs and build trust through effective communication.
- Provide accurate information and handle complaints efficiently.
- Keep detailed records of customer interactions and transactions.
- Utilize technology to manage calls and verify order information.
- 35 years of relevant experience.
- High school diploma or equivalent; college degree preferred.
- Proven customer support experience and familiarity with CRM systems.
- Strong communication multitasking and problemsolving skills.
- Experience with EDI/VMI RMA and NetSuite preferred.
- Customer Service Product Knowledge Quality Focus
- Documentation Listening Phone Skills
- Conflict Resolution Multitasking Patience
- Negotiation Positive Attitude Attention to Detail
- People Orientation Analysis Problem Solving
- Organizational Skills Adaptability Computer Skills
NSI Industries maintains a drugfree workplace and requires all employees to complete and pass a preemployment drug screen and background check.
NSI Industries is proud to be an EEO employer M/F/D/V.
NSI Industries is an equal opportunity employer and as such affirms in policy and practice its commitment to recruit hire train and promote in all job classifications without regard to race color creed religion sex gender age national origin marital status sexual orientation gender identity gender expression citizenship eligible veteran status disability or any other status protected by law.
Required Experience:
Manager
Employment Type
Full-Time
