Customer Service Representative III RMV - Citation Payments
Customer Service Representative III RMV - Citation Payments
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Job Description
Position Summary
Duties and Responsibilities
- Evaluates daily workloads identifies potential backlog issues and adjusts resources as needed to ensure the timely and efficient processing of CMVI team tasks. Provides input on work plans and scheduling to optimize daily operations. Provides input on work plans and scheduling needs to ensure the daily operations are handled efficiently and effectively
- Interprets monitors and implements rules regulations policies and procedures to ensure compliance in daily activities. Ensures all team operations align with established guidelines.
- Performs daily department closeout procedures and submits reports to the Bank. Reconciles and closes team cash drawers as needed processes deposits and completes all required paperwork accurately.
- Provides guidance and support to subordinate staff including delegating assignments conducting training and monitoring work performance to ensure quality and efficiency. Assumes supervisory responsibilities in the absence of the Supervisor ensuring seamless operations and continuity.
- Applies payments to Civil Motor Vehicle Infraction (CMVI) traffic citations on violator driving history records. Prescreens codes and adds traffic citations and CMVI Hearing Requests to the automated motor vehicle violation file (ATLAS) in accordance with established procedures.
- Applies CMVI Hearing Filing Fee payments to traffic citations flagged for hearing requests. Processes all categories of CMVI Hearing Fee payments requiring special handling.
- Accepts and applies citation payments received via mail or customer calls. Researches and resolves payment issues escalated by MRB agents Call Center and Branch locations. Redirects hearing fee and citation payments as needed to maintain accurate records.
- Conducts research to resolve discrepancies resends hearing requests to courts and processes rebates to customers as necessary. Ensures violators driving history records are complete and accurate.
- Completes all tasks required for the removal of late and release fees to ensure the accuracy of violators driving history records.
- Ensures daily batches are verified and validated by the CMVI team within Kofax. Communicates any timing or accuracy issues to the Supervisor promptly.
- Reviews items in work queues to direct payments process refunds and correct discrepancies. Ensures violators driving history records are accurate and up to date.
- Works on special projects and other work assignments as determined by the Director Assistant Director and Supervisor by following verbal and written instructions.
PreHire Process
Upon a conditional offer of employment applicants must agree to and successfully satisfy: (i) a comprehensive namebased and fingerprintbased background check of his/her state and federal criminal history records information from all U.S. states the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4000 employees of Massachusetts Department of Transportation (MassDOT)take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing implementing and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan design construct and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs culture and career opportunities can be found atmass/massdotcareers.
MassDOTs divisions include Highway Registry of Motor Vehicles Aeronautics and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four 4 divisions.
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System Requirements
Minimum Entrance Requirements
This requisition will remain open until filled; however first consideration will be given to those applicants that apply within the first 14 days.
Current MassDOT employees should use their internal MassCareers account to apply.
All job applications must be submitted online through MassCareers to be considered.
Please provide a complete accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicant must have at least (A) three years of fulltime or equivalent parttime experience in a position the major duties of which included cash handling and working directly with clients or customers; or experience providing information to clients customers or the general public on services procedures and requirements which included entering or retrieving data using computer systems.
Substitutions:
A Bachelors or higher degree may be substituted for one 1 year of the required experience.
Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.
SPECIAL REQUIREMENT: Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth.
- For questions regarding the job posting please email the MassDOT Talent Acquisition Team
- For general questions regarding MassDOT call the Human Resources Service Center at.
- For a disabilityrelated reasonable accommodation or alternative application method call the ADACoordinator Lucy Bayard at.
Comprehensive Benefits
When you embark on a career with the Commonwealth you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you your loved ones and your future.
Want the specificsExplore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females minorities veterans and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race religion color sex gender identity or expression sexual orientation age disability national origin veteran status or any other basis covered by appropriate law. Research suggests that qualified women Black Indigenous and Persons of Color (BIPOC)may selfselect out of opportunities if they dont meet 100 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
