Customer Support Associate(Miramar)
Our company is the leading manufacturer of 3D laser etched crystals. We produce very high quality top of the linepersonalized crystals for our customers.
Responsibilities include but are not limited to:
1. Guide and process customer orders and inquiries in a fastpaced environment using worldclass technology.
2. Communicate with customers via phone email and chat.
3.Solve customer problems and find best possible solutions.
4.Provide knowledgeable answers to questions about products pricing and availability.
5. Respond to shipping inquiries and answer order status questions.
6. Become a product expert and understand each customers needs to provide real effective solutions and deliver exceptional customer service.
Requirements
Qualifications:
Bachelors degree or high school diploma with 3 years of relevant experience
in customer service . Bachelors degree is strongly preferred.
Ability to work in a fastpaced environment
Organized with attention to detail.
Computerliterate (MS Office Photoshop is a plus)
English verbal and written communication skills a MUST!
Able to multitask efficiently
Working hours are Monday Friday 9:00 am 5:30 pm (weekends may be required in busy times)
Benefits
Paid days off
Paid lunch breaks
Times and a half over 40 hours a week
Over time available
Long term position
Holiday bonus
Required Experience:
IC