Customer Service Associate I Small Animal Hospital Soft Tissue
Customer Service Associate I Small Animal Hospital Soft Tissue
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Job Description
Job Title
Customer Service Associate I Small Animal Hospital Soft TissueAgency
Texas A&M UniversityDepartment
Vet MedTeaching HospitalProposed Minimum Salary
$15.85 hourlyJob Location
College Station TexasJob Type
StaffJob Description
Glimpse of the Job
Are you passionate about providing exceptional service and supporting a dedicated team of veterinary professionals As a Customer Service Associate I youll play a crucial role in creating a warm and welcoming environment at the Small Animal Hospital while providing professional and exceptional service. In this role you will help direct patient flow assist with client registration educate and update clients maintain hospital aesthetics and more. If youre friendly customerfocused and excited to make a positive impact we want to hear from you!
Minimum Qualifications
High School Diploma or equivalent combination of education and experience
Two years in general office or clerical work
Persons in this position should work well in a fastpaced environment with frightened patients. They should have strong customer service active listening and problemsolving skills. Proficiency in word processing spreadsheets and data entry are essential.
A wellqualified candidate for this position will also possess a Bachelors degree and a certificate in hospitality and/or service. Experience in a veterinary/medical setting in addition to experience inputting information in an electronic medical record is preferred.Bilingual in English and Spanish is a plus.
Some of the Responsibilities Include:
Assist Specialty Service: Ensure efficient patient flow and client interactions by escorting patients to treatment areas updating staff on patient details and managing treatment boards. Return personal property to owners handle consent forms monitor rDVM communications transport patients and document patient weight and print emergency drug sheet. Orient and set expectations with the client answer phone/direct calls and schedule appointments and audit invoices during patients stay. Educate students of processes and expectations during rotations.
Admission/Discharge Duties: Welcome client and patient to the hospital and ensure exam room is prepared for arrival. Escort clients and patients to exam room after obtaining/recording patient weight verify account information with client and correctly explain VMTH policy/procedure. Notify appropriate personnel of patient arrival document information in correct systems verify all proper forms/approvals are obtained. Explain billing and collect payment verify any future needs audit invoices to communicate with services and front desk staff verify with client that all questions are answered and maintain exam rooms and lobbies.
During Patient Visit: Escort clients to lobby to gather information needed offer assistance that may make visit more comfortable engage client by offering services reviews information with client and offers clarification if needed assist in collecting payment while properly explaining financial policies and relay any information between service providers and clients.
Client Care: Assist or direct clients to appropriate resource for any issues that may arise during their visit and communicate with inhouse counsel to assist clients and staff.
What you need to know
Salary: Starting at $15.85/hour.
Schedule: This position may require the flexibility to work alternate shifts holidays weekends and/or oncall duty.
Please Note: Persons in this position are considered essential when the University declares an emergency campus closure class cancellations etc. and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.
What you need to do
Apply! A cover letter and resume are strongly recommended and will help in our review. You may upload them on the application under the CV/Resume section.
Why Texas A&M University
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect Excellence Leadership Loyalty Integrity and Selfless Service.
We are a prestigious university with strong traditions Core Values and a community of caring and collaboration. Amenities associated with a major university such as sporting and cultural events stateoftheart recreation facilities the Bush Library and Museum and much more await you. Experience all that a big city has to offer but with a reasonable costofliving and no long commutes.
Medical prescription drug dental vision life and AD&D flexible spending accounts and longterm disability insurance with Texas A&M contributing to employee health and basic life premiums
Up to eight hours of paid sick leaveand at leasteight hours of paid vacationeach month
Automatic enrollment in theTeacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time
Professional Development: All employees have access to freeLinkedIn Learningtraining webinars and limited financial support to attend conferences workshops and more
Educational release time and tuition assistancefor completing a degree while a Texas A&M employee
Living Well a program at Texas A&M that has been built by employees for employees
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.
All positions are securitysensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
IC
Employment Type
Full-Time
