Hospitality Staff - Arlington Heights
Hospitality Staff - Arlington Heights
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a locally grown business funded by Chicago area rock climbers FA is focused on growing a vibrant community that shares a passion for climbing and fitness. For more information please visit www.faclimbing or facebook/faclimbing.
FA Climbing & Fitness is a startup company. We are assembling a team of people that will help us continually get better at what we do as we discover how to best serve our members and visitors. As a result the responsibilities below may change over time and you may occasionally step outside of your main role to assist in other aspects of operations. We will look to you to help us be creative think outside the box evaluate what works and what doesnt and implement changes effectivelyand have a blast in the process.
FA Climbing & Fitness is seeking proactive friendly and psyched individuals to serve as ourHospitality Team at our Arlington Heights location. FA exists to support and grow the diverse climbing community. As Hospitality Staff you are essential to our mission providing fantastic customer service and making newcomers and regulars alike feel at home in our facility.
JOB RESPONSIBILITIES:
- Provide excellent service to members and visitors during the check in process
- Greet members and visitors upon arrival
- Guide new visitors to waiver station and ensure waiver is completed correctly prior to climbing
- Organize groups/parties and direct them to the appropriate meeting area
- Answer member or visitor questions or direct them to the appropriate staff member
- Proactively address visitor concerns or complaints
- Oversee retail area
- Assist customers in making selections that meet their needs
- Answer any questions regarding clothing gear or equipment
- Run point of sale system
- Lead facility orientations; administer belay checks; oversee climbing areas
- Explain the climbing modalities (autobelays bouldering toproping lead climbing) and the training needed to participate in each modality
- Ensure proper safe technique as climbers climb/boulder and operate belay equipment
- Complete all incident reports as necessary
- Maintain high standards for new climbers to achieve belay certification and retain documentation
- Communicate and enforce facility and climbing wall policies and maintain updated safety checklists
- Pitch in when needed with other tasks that keep the facility operating smoothly
- Includes daily and weekly cleaning and facility maintenance tasks
- Manager and respond to email
- Regular and predictable attendance
- Other duties as assigned
JOB DETAILS:
- Hourly part time position
- Weekend availability minimum shift commitment of three shifts/week
- Opportunities to work group events and administer private lessons at a higher rate of pay.
- Free membership pro deals and discounts and ongoing professional development
- Opportunities to crosstrain as an adult instructor youth instructor or gym guide for a higher pay rate.
- Adult Instructor:Lead group classes on climbing and/or belay technique.
- Youth Instructor:Independently run 1 to 1.5 hour classes with 46 students (depending on age) in 8 week cycles.
- Guide:Introduce new visitors to First Ascent through 1 hour guided sessions. Highly focused on welcoming new folks into the climbing community.
KNOWLEDGE SKILLS & ABILITIES:
- Exceptional communication and creative problemsolving skills
- Friendly demeanor positive attitude and adaptability to various personality types
- Flexible working style and ability to multitask set priorities and manage time effectively
- Enthusiasm for sharing knowledge and love of climbing and fitness
- Demonstrated knowledge of climbing equipment and proper belay technique
- Familiarity with Microsoft Office based systems as well as strong computer skills
EDUCATION AND/OR EXPERIENCE:
- Minimum 2 years of customer service experience preferably in the fitness or recreation industry
- High school diploma/general education degree (GED) preferred
PHYSICAL REQUIREMENTS:
- Frequently required to stand walk talk and hear
- Must be able to lift up to 50 pounds push pull climb and reach and perform repetitive motions
- May be required to stoop kneel crouch and crawl
- Must have normal vision to perform routine observation reading and writing; moderate vision to operate equipment; close vision for operating equipment requiring depth perception
- Hazards include but are not limited to slipping tripping and falling
WORK ENVIRONMENT:
- Predominantly in a climate controlled indoor environment
- Noise level ranges from moderate to loud
- Employee must be able to concentrate through distraction and communicate effectively
EEO STATEMENT:
FA is an equal employment opportunity employer and is committed to providing equal employment opportunity for all applicants and employees. First Ascent does not unlawfully discriminate on the basis of race color sex religion age national origin ancestry marital status protective order status military status sexual orientation citizenship status genetic information ancestry pregnancy or any other characteristic protected by applicable federal state or local law. First Ascent prohibits harassment of any individual on any of the protected characteristics listed above.
Required Experience:
Staff IC
Employment Type
Part-Time
