Job Description
Job title: Renewals Account Executive
Salary: DOE
Location: Northampton
Overview
We are seeking a dynamic and resultsdriven Renewals Account Executive to join our clients team. As a Renewals Account Executive you will be responsible for managing the renewal process for existing accounts building strong relationships and ensuring client satisfaction.
Responsibilities
- Manage the endtoend renewal process for a portfolio of existing accounts.
- Build and maintain strong relationships with clients to understand their needs and provide excellent customer service.
- Collaborate with the sales team to identify opportunities for upselling or crossselling products and services.
- Develop and execute renewal strategies to ensure maximum retention and revenue growth.
- Prepare and present renewal proposals negotiate terms and close renewal deals.
- Track and analyse renewal metrics to identify trends and drive improvements in the renewal process.
Qualifications
- GCSE Maths and English (or equivalent).
- A levels (desirable).
- CII Certification would be advantageous or a willingness to work towards it.
Experience
- Proven experience in account management customer success or sales preferably in a technology or SaaS environment.
- Strong communication negotiation and interpersonal skills.
- Ability to manage multiple accounts and prioritize effectively.
- Proactive and selfmotivated with a strong focus on customer satisfaction.
- Bachelors degree in business administration marketing or a related field.
DayToDay
- Engage with clients to understand their needs and present renewal options.
- Collaborate with internal teams to ensure a smooth renewal process.
- Track and manage renewal timelines and milestones.
- Analyse data to identify trends and opportunities for improvement.
- Provide regular updates to management on renewal progress and challenges.
If you have the relevant experience or know someone that does please contact me now onor email us at
Required Experience:
IC