25-09 Client Care Representatives - Prince George Cranbrook
25-09 Client Care Representatives - Prince George Cranbrook
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$ 29 - 33
1 Vacancy
Job Description
The Opportunity
This role is responsible for answering queries and processing client requests in person via phone and electronic media such as email/ework and online chat etc. The Client Care Representative will process permits prepare correspondence and fulfill client needs to ensure customer satisfaction. The Client Care Representative will act as a liaison provide product/services information and resolve any emerging problems that clients may face with accuracy and efficiency.
Number of Positions: 2
Pay Grade: 11 $29.10 $33.70 per hour)
Locations: 2 locations available (hybrid work environment)
- Prince George 1
- Cranbrook 1
As a Client Care Representative you will:
- Receive review and process applications for services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment scheduling of inspection requests and payment processing.
- Process licensing and certification/recertification applications and respond to applicant inquiries. Schedule and invigilate examinations for tradespersons and update data to computer based systems. Provide advice on license and certification requirements such as bonding annual licensing fees and Field Safety Representative (FSR) responsibilities.
- Support computerbased permitting system by informing and advising homeowners tradespersons and contractors wishing to apply for permits or make inspection requests either in person by phone or online. This includes basic troubleshooting and coaching users both internal and external to Technical Safety BC and advising on remedies to ensure system effectiveness.
- Provide serviceoriented information to contractors; homeowners; staff within government agencies utilities municipalities; and the general public on legislation regulations policies and procedures related to programs for multiple technologies. This can include standard advice on appropriate steps to deal with an immediate hazard or emergency in response to public inquiries.
- Receive and process installation permits inspection requests and other singlefactor tasks for clients requesting in person assistance.
- Provide additional administrative support to department staff such as administration of office supplies mail processing preparation of basic correspondence filing etc.
- Provide offcontact support (e.g. administrative and transaction processing) for Contact Centre
Knowledge Skills & Experience you have:
- Completion of Grade 12 required with some postsecondary education preferred.
- Customer service experience required with contact centre background preferred.
- Experience handling financial transactions in a customer service or contact centre environment.
- Basic knowledge of Safety Standards Act and associated policies and regulations an asset.
- Ability to work under general or remote supervision in a multitasking environment.
- Ability to work independently under pressure and prioritize using good judgement.
- Ability to deal with emotional and demanding clients in person and over the telephone.
- Adherence to organizational policies and procedures.
- Accuracy and consistency in processing documentation and data.
- Ability to process data input from outside sources review for errors research problem resolutions and correct.
- Ability to learn internal computer applications and enter and retrieve data accurately in a variety of information systems and data bases.
- Able to compose a variety of correspondence such as emails letters and documents.
- Experience using Microsoft Office applications such as Word Excel and Outlook.
- Flexibility and availability to work varied shifts defined by operational needs (Monday to Friday daytime hours).
- Ability to work in a computerized environment and use common software.
- Excellent communication skills both verbally and in writing in a service quality environment.
- Second language an asset.
- Aptitude in arithmetic calculation.
Beyond the role:
- Community & Wellness We recognize and respect each others diverse needs. We strive to maintain a healthy culture of psychological safety belonging and space to prioritize healthy minds and wellbeing. This includes Wellness Wednesday (meeting free time) flexible paid holidays a free subscription to the Calm app and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community and having fun whether volunteering in the community or running together on our Sun Run team. In 2024 Technical Safety BC supported BC Cancer Foundation Aboriginal Coalition to End Homelessness Crisis Centre BC Quest NonProfit Grocery Markets A Loving Spoonful and Greater Vancouver Foodbank.
- Employee Resource Groups We have Employee Resource Groups (ERGs) for Mental Health & Wellness Indigenous Relations & Reconciliation and Equity Diversity and Inclusion (EDI) to support initiatives were passionate about.
- Learning & Development We value giving and receiving feedback as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned wrap up sessions oneonone meetings and team or individual courses workshops and conferences. In addition we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
- Compensation & Benefits In full transparency you can find our industrycompetitive compensation information on our postings. For our regular employees we have outstanding benefits that include extended health dental and disability coverage access to an employee and family assistance program (EFAP) competitive annual paid vacation entitlements public service defined benefit pension plan generous topup allowance for new parents and timeoff for caregiving moving and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our nonmental health paramedical services too.
About Technical Safety BC
At Technical Safety BC we matter to each other. Together we apply a systems mindset to safety embrace possibility and act on what we learn. Our culture empowers and enables innovation and connection.Our environment welcomes diverse perspectives and learning is celebrated.We make decisions based on data and use our expertise to make the safety system equitable for all.
Our values guide our work.
- We see genius in diversity
- We foster confidence
- We make the complex simple
- We adapt
Technical Safety BC is an independent selffunded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits licences and certificates we work with industry to reduce safety risks through assessment education and outreach enforcement and research. Through simplification of our initiatives we promote understanding and engagement making safety accessible to everyone. As society changes we create and adopt new ideas skills and tools that will enable us to meet the safety challenges of a highlyconnected world.
We see genius in diversity and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position but do not necessarily meet the formal requirements we encourage you to apply.
If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process please contact us directly at .
If youre interested apply online today!This opportunity will remain posted until filled; however priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC please visit our careers page.
We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.
Required Experience:
Unclear Seniority
Employment Type
Hourly
