B2B Customer Support Executive
B2B Customer Support Executive
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Salary Not Disclosed
1 Vacancy
Job Description
About THG
We are THG a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC Myprotein ESPA Perricone MD and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
With us youll go further faster. What are you waiting for
Location: Icon 1 WA15 0AF
About Central Functions
Central Functions is an integral part of our business comprised of dedicated teams and individuals who keep our entire operation running smoothly. They make sure everyone gets paid on time materials are sourced and delivered promptly legal obligations are met and our health safety and security are toplevel.
About the Operations Team and the Role
The Operations Team drive the business through process improvement and timely interventions to ensure that THG operates in the smoothest possible fashion. The team also provides insights via the collation and analysis of data to affect positive change within the wider business.
Reporting to the Operations Manager B2B Customer Support Executive will be responsible for all B2B Orders are dispatched in a timely manner. To succeed in this role the post holder will be wellorganised and pride themselves on their high attention to detail.
Responsibilities:
- Accurate processing of B2B customer orders for both UK and International customers
- Endtoend responsibility for the timely despatch of orders within agreed delivery lead times working alongside sales warehouse supply chain and freight teams.
- Troubleshooting aged orders
- Shortage reporting
- Warehouse product issues
- Customer Service dealing directly with customers on specific requests
- Managing the order report and ensuring OTIF is as high as possible
Requirements:
- Working hours 2pm10pm
- Order management experience desirable
- Customer service experience beneficial
- High level of organisation and attention to detail essential
- Can work to strict deadlines and deliver under pressure essential
- Understanding of incoterms desirable
Benefits:
Career Development
- Access bespoke development programmes that have been designed and developed by our inhouse L&D team.
- Continued development through our upskilling programme that is delivered in partnership with an industryleading training provider.
Enhanced Leave
- 25 days annual leave plus bank holidays.
- Dont want to work on your birthday We dont either! Enjoy your day off on us!
- Enhanced maternity and paternity pay depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12months.
Wellbeing Support
- Access facetoface and virtual appointments with our inhouse GP.
- Access our inhouse CBT therapist.
- Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
- Stateoftheart onsite gym.
- Access to our onsite physio.
Other Perks
- Save up to 12 on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50 staff discount on THG brands.
- Onsite staff shop.
- Access to onsite barber.
- Know someone who would be perfect for THG Refer them and get up to 1000 when they pass their probation.
- Anniversary gifts when you hit 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you havent heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
Employment Type
Full Time
