BMW Volvo Mercedes-Benz Service Manager
BMW Volvo Mercedes-Benz Service Manager
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1 Vacancy
Job Description
At Berglund Automotive Group we aim to create a challenging and positive work environment that promotes excellence. We empower our staff to provide the best experience possible to our clients. Berglund Luxury burg is looking for a motivated and passionate candidate to join our store as the Service Manager and lead our growing service department. It will oversee the service department for brands BMW MercedesBenz and Volvo.
Envision working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on the staff and customer base. Are you ready to jumpstart your career and grow with us If the answer is yes apply below!
WE OFFER:
- Excellent growth potential with growing organization
- Life Disability Dental Vision & Health Insurance
- 401K
- Paid Vacation
- Employee Discounts
RESPONSIBILITIES:
- Ensure that customers receive prompt courteous and effective service
- Serve as a liaison between service staff and customers
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
- Manage and Hire technicians and service advisors
- Interview and make new hires
- Manage workload distribution
- Control and maintain a high shop productivity rate
- Prioritize required services
- Ensure customer has a positive dealership experience
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Spend quality time building relationships with the customers
- Train advisors on processes
- Coach team on selling
- Obtaining sales and profit objectives
- Maintaining service records
- Aiming to finish in the top of CSI rankings
- Building and maintaining a positive work environment
REQUIREMENTS:
- Technical automotive knowledge
- Demonstrated ability to manage others
- Organized and friendly personality
- Dealership experience preferred
- Ability to lead a team successfully
- Understanding of sales vs. profit
- Comfortable with technology including: DMS Word Outlook Excel and Teams
BMW Volvo MercedesBenz BMW Manager BMW Service Manager MercedesBenz Manager MercedesBenz Service Manager Benz Manager Benz Service Manager Mercedes Manager Mercedes Service Manager Volvo Manager Volvo Service Manager Lane Manager Manager Automotive Service Manager Automotive Manager Shop Manager
Required Experience:
Manager
Employment Type
Full-Time
