Student Services Assistant
Student Services Assistant
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Job Description
Student Services Assistant
Reference number: JR246508
Location: London
Working pattern: Full Time 37.5 hours per week
Contract Type: Permanet
Number of roles: 1
Salary: 27000 per annum pro rata
We are looking for a Student Services Assistant to join our team.
We are looking for somebody with a passion for customer service to join our team as a Student Services Assistant on a fixed term basis over our busiest MaySeptember period. Youll be assisting and working alongside the school team taking care of all general customer service queries student finance and daytoday student administration. In summary youll help students have an excellent Kaplan experience.
This is an excellent opportunity for someone who may be currently working as a Customer Service Assistant who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here.If the link does not work for you please copy and paste the following URL into your web browser: https://tinyurl/mf6dhaxs.
What youll bring to the role
Experience in administration work (preferably in an ELT environment).
Experience in working in a customerfacing environment.
Ability to deal with and resolve a high volume of queries efficiently.
Ability to find and present solutions.
Ability to relate to and build rapport with international students.
Ability to use initiative and make decisions when required.
Ability to work effectively on an individual basis and as a member of a team.
Ability to manage and implement change.
What we do
What we offer
As well as a competitive salary hybrid/home working where possible and paths for career progression we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity Adoption Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 11pm on 25th April 2025. Note we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Application Support
If you require support completing the application or wish to talk to someone about the role please email the Recruitment Team
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals regardless of age disability sex sexual orientation gender reassignment or identity pregnancy and maternity race religion or belief and marriage and civil partnership.
Following the submission of an application applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Employment Type
Contract
