Customer Experience Administrator
Customer Experience Administrator
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Job Description
We have an exciting opportunity for a Customer Experience Administrator to join our thriving team to improve customer satisfaction and maintain a smooth service delivery system.
Your main role will be making sure customer concerns are handled according to our guidelines. You will need to keep an eye on the details stay on top of your tasks and communicate clearly.
This is a fulltime position working onsite in our Bracknell office alongside a vibrant team to help you grow and develop. Prior experience in Health care is not essential as we provide full training.
About us:
HealthHero is a digitalfirstendtoend healthcare provider proud to be certified as a Great Place to Work and recognised as one of the UKs Best Workplaces in Healthcare. We connect smart digital tools with goldstandard clinical expertise to enhance peoples whole health and optimise healthcare efficiency.
Requirements
- Provide administrative support for complaints and feedback received.
- Daily management of all new and existing complaints received.
- Assist the Customer Service Team in handling telephone complaints when required.
- To communicate clearly and effectively with all parties to ensure understanding and confidence in all steps of the complaints process.
- To ensure that all learnings from complaints are documented accurately and timely as well as communicated to the right parties to ensure evidence of learning and development to an improved service.
- Locating call recordings/video archives required for complaint investigations.
Key Skills
- Strong written & verbal communication skills.
- Proven experience within a customer relations/complainthandling environment.
- Planning and organisation skills to prioritise your tasks.
- A passion for customer care and resolution.
- Good IT skills
Benefits
- You will receive ongoing training and support
- Opportunity for career progression from operator into operations management HR and IT/ Tech Tribes
- Company Pension scheme
- Access to HealthHero healthcare services including Private 24/7 GP service and Employee Assistance Programme
- 20 days holiday 8 days bank holiday
- Free parking
Required Experience:
Unclear Seniority
Employment Type
Full-Time
