Customer Service Representative
Customer Service Representative
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Job Description
Pay range: $25.00 $26.00 hourly Commission
Key Responsibilities:
- Respond promptly and effectively to all customer inquiries including price quotations order processing change requests warranty claims and status updates.
- Troubleshoot customer issues by reviewing past inquiries researching information and collaborating with internal departments to find solutions.
- Develop accurate and timely quotations based on the sales strategy and customer information using the quoting system.
- Maintain and update records for active orders posting changes and managing scheduling adjustments.
- Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.
- Obtain necessary documentation for order entry including coordinating with production planning transportation and keeping customers informed about shipment details.
- Provide accurate freight quotes for shipments coordinating with the transportation team and the sales team as needed.
- Assist the credit and accounting department with managing customer accounts including order entries credit limits and holds.
- Resolve product or service issues by addressing customer complaints determining the root cause and identifying solutions while documenting all cases in Salesforce.
- Perform additional jobrelated duties as assigned to support customer satisfaction and team goals.
Requirements:
Education and Experience
- High school or equivalent required.
- Completion of an associate degree is preferred.
- 23 years of previous sales/customer service experience is strongly preferred.
- Experience with Microsoft Office products and ERP systems.
Other Knowledge Skills or Abilities Required
- Must be able to maintain accurate records and perform basic mathematical operations.
- Must be able to operate a personal or laptop computer with emphasis on accurate 10Key numeric typing.
- Must be mechanically inclined.
- Must have excellent written and oral communication skills.
- Must be able to multitask and function effectively in a shared office/call center setting.
- Must be able to speak write and read English fluently; the ability to speak write and read Spanish fluently is a plus.
Behaviors
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Company Benefits:
- 2 Medical Plan Options Base HSA (High Deductible) and BuyUp
Medical Plans
- Prescription (Rx) Insurance
- Health Savings Account (HSA)
- 2 Dental Plan Options Base Dental and BuyUp Dental Plans
- Vision Insurance
- Flexible Spending Accounts (FSAs)
- Health Care FSA
- Dependent Care FSA
- Company Paid Base Life Insurance
- Company Paid Accident Death & Dismemberment Insurance
- Company Paid Business Travel Accident Insurance
- Company Paid Disability Insurance
ShortTerm Disability (STD) and Base LongTerm Disability (LTD)
Insurance
- Employee Assistance Program (EAP)
- Voluntary Hospital Accident & Critical Illness (Cancer) Insurance
- 401(K) Retirement Plan with 50 Company Match
- Voluntary Pet Insurance
- Vacation and Personal/Sick Time
- Paid Grandparent Leave
- Paid Bonding Leave
- Adoption Assistance
- Education Assistance (Tuition Reimbursement)
About Wastequip
Wastequip got its start in 1989 with containers and compactors. But today we have evolved into so much more than just a manufacturer of highquality steel containers and compactors. We are the waste industrys only AllinOne solutions provider from carts and containers to collect waste to hoists and trash trucks to move the waste to parts service and technology to keep your operation running smoothly.
While were proud to be North Americas leading manufacturer of waste handling equipment we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing building a brighter future for all.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
