Customer Support Technician SolarPV - German and Dutch
Customer Support Technician SolarPV - German and Dutch
Posted on :
11-04-2025
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1 Vacancy
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Job Description
Description
Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.
About the role
At Enphase we pride ourselves on providing toptier customer support to help our customers get the most out of their innovative Enphase solar PV systems. Were looking for passionate Customer Support Technicians to join our team in Eschborn and contribute to the solar energy revolution. With cuttingedge technology at your fingertips youll be empowered to monitor control and troubleshoot PV systems ensuring our customers experience peak performance.
If youre excited about renewable energy and want to make a meaningful impact this role offers incredible opportunities for growth learning and career development.
What you will do
- Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
- Case management: Track and document customer cases ensuring timely followup.
- Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
- Knowledge building: Utilize and update our support knowledge base while continuously advancing your understanding of PV systems and technologies.
- Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expertlevel guidance.
What you bring
- Experience: A minimum of 2 years of experience in customer support or a relevant technical role.
- Education: A bachelors degree or equivalent work experience is preferred.
- Language skills: Fluency in English (minimum B2 level) and at least one of the following languages at C1 level Dutch or German.
- Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.
- Organizational skills: Highly organized processdriven and comfortable in a fastpaced resultsoriented environment.
- Tech savvy: Understanding of electrical systems (PV knowledge is a plus). Familiarity with MS Office and Salesforce is an advantage.
- Ownership & initiative: A proactive problemsolving mindset with the ability to take responsibility for tasks from start to finish.
What we offer
- Challenging role in a growing industry: Join a rapidly growing international company at the forefront of the photovoltaic industry.
- Competitive compensation & benefits: Enjoy a competitive salary quarterly performance bonuses company stock shares and other benefits.
- Collaborative work environment: Work in a vibrant multicultural team alongside colleagues from various countries.
- Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
- Career growth: We offer opportunities for advancement with pathways into more technical roles or leadership positions as you grow within the company.
- Hybrid work options: After completing your initial training enjoy the flexibility of a hybrid work setup.
Join our dynamic teams designing and developing nextgen energy technologies and help drive a sustainable future!
Please submit all resumes in English.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
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