Field Support Specialist
Field Support Specialist
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Job Description
Do you want to be a part of a global team whose mission is to be the leading specialist in electric power switching protection and control by creating innovative solutions that are easily applied and provide the best longterm value We help companies like Bruce Power Toronto Hydro Hydro Quebec and many others keep the lights on for their customers.
We design manufacture provide post sales support and everything in between. Our business is fostered around our core values of personal integrity respect for people commitment to excellence and responsible stewardship. We are happy to share that we are a land fill free company. We take our commitment to our Team Members Customers and the environment seriously.
The Field Support Specialist will support the processes and systems related to servicing our customers and supporting our sales and service staff. The incumbent will provide both administrative and analytical support and will develop our analytical and reporting capabilities to provide insights into key trends and performance indicators
The responsibilities of this position include but are not limited to the following;
Administration
- Perform daytoday administrative tasks such as maintaining files and processing paperwork.
- Coordinate and arrange meetings (booking meeting rooms arranging catering and assist with agenda preparation and meeting minutes as required).
Data Entry
- Process incoming orders accept POs in Oracle and validate customer information orders and purchase order details.
- Customer quotes in Salesforce.
- Enter item data for all new parts assigned to Toronto PSS.
- Update customer accounts (ship to bill to sold to).
Inventory Management
- Maintain inventory accuracy through cycle counting and adjustments and Kanban management.
- Order components to maintain required inventory levels.
- Prepare and transport small parts to shipping as required.
- Perform receiving and shipping transactions in Oracle.
RMAs
- Responsible for the Returned Material Authorization (RMAs) process
- Arranging pickups of RMAs from customers including the creating/editing of customs documents
- Performs other duties as required to ensure the success of the team
- May be required to Operate a forklift and other material handling equipment.
Material Handling
- Receiving of incoming materials processing associated paperwork data entry
- Picking packing and shipping of product
- Place inventory in designated locations
Minimum Requirements
- High School Diploma.
- 3 years of demonstrated experience in a similar capacity.
- Has a forklift license or must be willing to undergo the company provided training to operate a forklift.
- Excellent organizational prioritization problemsolving and multitasking skills.
- Must be adaptable to changing business needs.
- A team player with a high level of dedication.
- Proactive and resourceful.
- Excellent verbal and written communication skills.
- Must have a high attention to detail.
Physical Effort:
Normal or frequent minor physical effort required for the daytoday activity in the workplace. May involve standing sitting walking climbing stairs and lifting/moving/using objects or equipment up to 20lbs
Work Arrangement: Onsite
Work Location: Oakville
Why Work for S&C Electric Canada Ltd
Celebrating a Century of Innovation. S&C has been around for over 100 years and we help companies keep the lights on for their customers. Integrity enthusiasm sustained energy. These are the traits that S&C has always looked for and found when seeking people to join our team.S&C offers a competitive package of pay and benefits including:
- Competitive compensation and Bonus Plan
- Pension Plan
- Flexible Benefit Options medical 100 paid by S&C
- Paid Holiday Shutdown
- Summer Hours
- Seniority Recognition Program
- Employee Assistance Program
- A safe and fun working environment where we celebrate our milestones.
- Access to Spark LMS our internal learning platform which gives you an opportunity to learn new skills and improve on the ones you already have.
These are just some of the other reasons why S&C is a great place to work. We are a large team who believes in providing growth opportunities to our team members. The career possibilities at S&C are endless. Do we still have your attention If so click on the link to submit your application and join our team today!
S&C Electric Canada Ltd. is an equal opportunity employer.
In accordance with the Accessibility for Ontarians with Disabilities Act 2005 and the Ontario Human Rights Code S&C Electric Canada Ltd. will provide accommodations throughout the recruitment selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment selection and/or assessment process please inform S&C Electric Canada Ltd.s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
