Content Operations Manager

Join us as we work to create a thriving ecosystem that delivers accessible highquality and sustainable healthcare for all.

We are seeking a detailoriented and proactive Content Operations Manager to manage and optimize our content workflows. This role involves coordinating with various teams to ensure the timely creation publication and maintenance of content across multiple platforms. The ideal candidate will have a strong understanding of content management systems excellent organizational skills and the ability to work collaboratively in a fastpaced environment. Additionally this role will play a key part in content governance ensuring that all content aligns with brand guidelines compliance regulations and overall content strategy.

Essential Functions:

• Scheduling: Establish and maintain content production schedules to ensure timely delivery across various channels liaising with Project Management/Marketing Ops.
• Collaboration: Work closely with content creators editors and other stakeholders to gather content requirements and ensure alignment with brand guidelines.
• Content Governance: Develop and enforce content governance frameworks ensuring consistency in style quality and brand voice while maintaining compliance with legal standards including copyright accessibility and data protection regulations.
• Content Organization & Archiving: Maintain a structured system for organizing archiving and retrieving content assets to ensure easy access and version control.
• Tagging & Digital Asset Management (DAM): Apply metadata and tagging conventions to content stored in the DAM ensuring discoverability and proper categorization for internal teams.
• Updating Content Plans: Support crossfunctional teams by keeping shared content plans updated ensuring alignment on upcoming content initiatives priorities and deadlines.
• Quality Assurance: Conduct regular reviews of content to ensure adherence to style quality and tone standards as well as optimization for search and user experience.
• Analytics: Monitor website traffic and user engagement metrics to assess content performance and identify areas for improvement.
• Process Improvement: Develop and implement strategies to streamline content operations and enhance efficiency.

Qualifications:

• Education: Bachelors degree in Communications Marketing Business or a related field.
• Experience: 5 years of experience in content management digital asset management project management or content analytics.
• Technical Skills: Proficiency with content management systems DAM platforms metadata tagging and web analytics tools.
• Project Management: Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Communication: Excellent written and verbal communication skills with a keen eye for detail.
• Teamwork: Demonstrated ability to work collaboratively with crossfunctional teams.
• Content Governance: Experience working with content governance frameworks ensuring content is structured accessible and compliant with internal and external standards.

Preferred Qualifications:

• Experience with project management tools and methodologies.
• Familiarity with multimedia content formats including video and audio.
• Knowledge of current digital marketing trends and strategies.