HVAC Sales and Service Coordinator
HVAC Sales and Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you looking for a job you can call a career Want to work for a company that cares about you both professionally and personally
Since 1908 our familyowned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a fulltime HVAC Sales and Service Coordinator with integrity and professionalism to join our team in Opelika Alabama.
Who You are:
- You have great communication and strong customer service skills.
- You work well with a team.
- You have excellent work ethic and leadership skills.
What You will be responsible for:
- Answer customer calls with professionalism and a warm tone
- Ask the customer discovery questions thatwill prepare the sales representative for the estimationappointment
- Scheduleappointments with the customer for an estimate reaching out to the customer before the sales representative arrives and scheduling a follow up with the customer.
- Work with the HVAC management team to pull resources from other Dixie locations as needed in order to complete installs in a timely manner
- Identify and resolve issues with marketing or calltaking that result in a decreased amount of leads
- Monitor and update the HVAC installation tracking board in realtime
- Monitor different metrics such as: the amount and source of generated leads amount of service tickets per technician daily/weekly/monthly sales and closing rates.
Who We are:
- We believe in Doing the Right Thing
- We believe in Service Excellence
- We believe in Mutual Respect
- We believe in Delivering Happiness
- We believe in Safety
- We believe in Continuous Improvement and Dedication
Perks:
- Competitive Wages
- 401K Benefits with match program
- Paid Holidays
- Paid Time Off
- Health Plan for team members and their families
- Incentive Programs
- Marketplace Chaplains
- On staff National Certified Counselor
- Opportunity for professional growth and development
Qualifications and Skills:
- Five years experience in providing customer service via phone preferred
- Experience using excel spreadsheet preferred
- HVAC knowledge is preferred
- Experienced using servicetitan preferred
- Excellent written verbal and listening skills.
- Must be able to pass a criminal background check anddrug screen.
Dixie is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race color religion national origin sex (including pregnancy and gender identity) sexual orientation genetic information or because they are an individual with a disability or a person 40 years old or older.
Required Experience:
Manager
Employment Type
Full-Time
